Manager-Navigation, Quality & Analytics

Westchester Medical Center•Margaretville, NY

About The Position

The Navigation, Quality & Analytics Manager leads the Hudson Valley Rural Cancer Prevention and Follow-Up Network’s centralized navigation program and oversees program performance measurement, data quality, analytics, and reporting. The role leads implementation and management of a closed-loop navigation model supporting colorectal and prostate cancer screening, diagnostic follow-up, referral management, and barrier resolution across participating sites. It supervises patient navigation operations, establishes workflows and escalation pathways, monitors caseload performance, and ensures patients progress through screening and diagnostic pathways to documented completion. The position also leads quality measurement, data validation, dashboard development, KPI reporting, and grant performance monitoring. Working with clinical, operational, data, and community partners, the manager turns data into actionable insights to improve screening access, referral completion, patient outcomes, and program effectiveness.

Requirements

At least three years of experience in one or more of the following: patient navigation, care coordination, case management, population health, healthcare quality, healthcare analytics, referral management, or program management.
Experience leading staff, managing programs, or supervising clinical support functions.
Experience working with healthcare data, performance measurement, quality reporting, or analytics.
Strong project management, communication, organizational, and leadership skills.
Ability to collaborate across clinical, operational, administrative, data, and community-partner teams.
Ability to maintain confidentiality and comply with applicable privacy and security requirements.
Bachelor’s degree in nursing, public health, health informatics, healthcare administration, social work, data analytics, quality improvement, business analytics, or a related field.
Knowledge of closed-loop patient navigation and referral management, caseload management and staff supervision, quality measurement and performance monitoring, KPI development and dashboard reporting, healthcare analytics and data validation, and population health management principles.
Ability to design workflows, apply process-improvement methodologies, analyze and present performance trends, and understand healthcare documentation and regulatory compliance.
Ability to conduct root-cause analysis and corrective-action planning and distinguish validated data from assumptions, limitations, and unresolved issues.
Strong leadership, coaching, and change-management skills; ability to prioritize competing demands in a dynamic implementation environment.
Sound judgment and appropriate escalation of clinical and operational concerns.
Commitment to improving preventive-care access in rural and underserved communities.

Nice To Haves

Experience with cancer screening programs, oncology navigation, GI/endoscopy services, urology services, or population health initiatives.
Experience with EHR reporting tools, health information exchanges, registries, or healthcare dashboards.
Experience supporting grant-funded programs, quality reporting initiatives, or regulatory reporting requirements.
Experience serving rural or underserved populations.
Registered Nurse (RN) license or other relevant clinical credential.

Responsibilities

Develop, implement, and maintain standardized navigation workflows, referral pathways, handoff procedures, documentation standards, and escalation protocols.
Provide operational and functional supervision to Patient Navigators and related support staff, including training, coaching, mentoring, and performance feedback.
Coordinate navigation caseload assignments across participating sites; review cases at risk of delay, loss to follow-up, or non-completion; and establish staff performance expectations and accountability measures.
Collaborate with program leadership to continuously improve navigation services.
Oversee follow-up of abnormal colorectal cancer screening and PSA screening results, ensuring progress through recommended care, diagnostic procedures, specialty referrals, or documented patient refusal.
Monitor outreach, referral status, scheduling completion, and navigation outcomes.
Develop and maintain work queues for patients who are overdue for screening, have incomplete testing or abnormal results, need diagnostic colonoscopy or urology follow-up, or are lost to follow-up.
Keep navigation cases active until appropriate clinical resolution or documented closure, and coordinate resolution of transportation, scheduling, communication, financial, and access barriers.
Escalate clinical questions to qualified clinical personnel and operational issues to program leadership.
Establish and maintain grant-aligned data definitions, KPI specifications, denominators, source mapping methodologies, validation rules, quality controls, and standardized data collection, reconciliation, and reporting processes.
Validate and reconcile data from EHRs, HIEs, laboratory systems, referral platforms, screening databases, navigation systems, outreach activities, and procedure and specialty-care records.
Document calculation methodologies, assumptions, corrections, limitations, and data-quality findings, and monitor the reliability and consistency of program reporting.
Develop and maintain dashboards, scorecards, performance reports, and operational monitoring tools.
Track KPIs covering cancer screening, outreach, contact and scheduling timeliness, referral completion, diagnostic resolution, navigation activity, barriers, capacity utilization, and patient outcomes.
Produce validated monthly, quarterly, annual, and grant-required reports; collaborate on reporting required by New York State and other funding entities.
Stratify performance by site, county, age group, insurance coverage, preferred language, transportation barriers, and other demographic or operational characteristics when data permits.
Present findings to leadership, operational teams, community partners, and stakeholders.
Analyze workflows, screening outcomes, referral completion, and variation across sites; identify trends, barriers, delays, performance gaps, and improvement opportunities.
Lead quality-improvement discussions and corrective-action planning, conduct routine audits, monitor compliance with protocols and performance standards, and partner with leadership to implement improvement interventions.
Support planning for future registry development, population health initiatives, and mobile screening expansion.
Collaborate with providers, GI/endoscopy services, urology practices, laboratories, community organizations, outreach personnel, IT teams, and healthcare leaders.
Coordinate information sharing and workflow alignment across participating organizations; facilitate caseload reviews, dashboard reviews, performance meetings, and operational workgroups.
Serve as a liaison between navigation operations, quality initiatives, and program leadership, fostering accountability, collaboration, continuous improvement, and patient-centered care.