Navigation Coordinator

Hackensack Meridian Health•Hackensack, NJ

2d•Onsite

About The Position

The Navigation Coordinator is an advocate, mentor and guide for our patients and their significant others throughout the cancer continuum. This role assists the patient and their significant others by connecting patients directly to services needed throughout the healthcare continuum.

Requirements

High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
Minimum of 3 years of experience in an office and/or healthcare environment.
Ability to manage multiple priorities concurrently.
Experience with the coordination of processes to ensure successful outcomes.
Excellent written and verbal communication skills.
Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms and/or EPIC platforms.

Nice To Haves

Bachelor's degree in healthcare or related field preferred.
Bilingual.

Responsibilities

Facilitates communication between patients and healthcare providers.
Provides education and educational resources to patients and their families.
Guides patients through the healthcare continuum and is a strong patient advocate.
Educates patients on all clinical and supportive services offered at the Cancer Center.
Meets all new patients and guides them through each area at the Cancer Center during their new patient consultation.
Facilitates communication for the patient with other disciplines throughout HMH.
Assists patients with scheduling healthcare appointments, diagnostic and therapeutic services as needed.
Answers patient phone calls and assists with problem solving and answering questions. If necessary, transfers calls or follows up with the appropriate clinical team.
Provides expert patient centered care to patients and families.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e. age, culture, language, hearing and/or visually impaired, etc).
Assists the clinical team to remove barriers for optimal patient care.
Builds relationships with community members while assessing for social determinants of health needs, where appropriate.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.