Natural Resource Specialist 1 (PCN 10-0138)

State of Alaska • Fairbanks, AK

2d • Onsite

About The Position

The Department of Natural Resources, Office of the Commissioner – Public Information Center, is recruiting for a Natural Resource Specialist 1. This position is open to Alaska Residents only. The small, friendly Public Information Center (PIC) team provides guidance and support to customers as they navigate the Department of Natural Resources (DNR) programs. Daily tasks include providing excellent customer service while responding to general inquiries about DNR and its functions, receipting payments, processing fees, and balancing cash drawers, and utilizing and teaching DNR online research tools. The Natural Resource Specialist 1 (NRS 1) will lead a team of one in the day-to-day operations with support of the PIC Manager. The PIC serves as the first point of contact and ensures excellent customer service to support the DNR mission. We are looking for an energetic individual who loves working with the public, is willing to learn, and can work independently and as part of a small team.

Requirements

• Competency in Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Competency in Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Competency in Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Competency in Writing: Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a succinct and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
• Education from an accredited college and/or experience in natural resource management.

Nice To Haves

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

Responsibilities

• Providing excellent customer service while responding to general inquiries about DNR and its functions.
• Receipting payments, processing fees, and balancing cash drawers.
• Utilizing and teaching DNR online research tools.
• Leading a team of one in the day-to-day operations with support of the PIC Manager.

Benefits

• Entry-level into DNR and the State of Alaska employment
• Ongoing training and exposure to other DNR divisions and programs for career advancement
• Biweekly paycheck
• 12 paid holidays
• Paid vacation days
• Consistent weekday schedule
• Health insurance
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree