Natural Gas Retail Operations Coordinator

Sprague•Portsmouth, NH

1d•Onsite

About The Position

Sprague is passionate about delivering diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country’s infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers’ changing energy needs. Our Natural Gas Retail Operations Coordinator will understand concepts of Natural Gas and the role Retail Operations plays within the Natural Gas department. Complete enrollments tasks; learn related systems and programs. Work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts. Basic deal purchase/deal entry responsibilities. Focus on Account/Market operations – including account tracking, drops, enrollments, adjustments, etc. for all customers Use of the Natural Gas Pricing tool, EDI, and various utility systems Verify the accuracy of submitted data through various reports & contractual documents Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications Change, move, update accounts on deals while understanding the overall picture and the effects on other groups Clear, concise and timely communication with appropriate parties Entering, uploading and adjusting the TCQ, Base & Heat data points Maintaining Enrollments upload files; understand how files work Share information as appropriate on accounts; using Smartsheet to relay required information Basic deal execution functions, deal set up and structure Ability to enter basic Natural Gas deals, such as triggers and monthly deals Verify deal parameters, such as risk and contract issues prior to purchase Meet and complete tasks as required by established compliance controls Coordinate between other departments to diagnose and repair problems Respond to inquiries from multiple groups regarding deal costs, structure, set up Work with IT regarding process changes, system implementations, facilitating daily and monthly Adjustments; new system testing Training/special projects/rotational responsibilities/new tasks as required Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague Other duties as assigned This opportunity is based in Portsmouth, NH. Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we’ve been for over 150 years.

Requirements

Associates degree and/or 0-3+ years related work experience
Analytical skills
Advanced computer literacy
Detail oriented and ability to multitask in a fast paced environment; adherence to deadlines
Good verbal and written communication skills
Ability to relate to customers/outside contacts and fellow employees
Ability to operate basic office equipment

Responsibilities

Complete enrollments tasks; learn related systems and programs.
Work with other groups as needed to update and validate Nat Gas systems, deals, and customer accounts.
Basic deal purchase/deal entry responsibilities.
Focus on Account/Market operations – including account tracking, drops, enrollments, adjustments, etc. for all customers
Use of the Natural Gas Pricing tool, EDI, and various utility systems
Verify the accuracy of submitted data through various reports & contractual documents
Perform enrollment tasks including, but not limited to: usage requests, coordination of deadlines and utility communications
Change, move, update accounts on deals while understanding the overall picture and the effects on other groups
Clear, concise and timely communication with appropriate parties
Entering, uploading and adjusting the TCQ, Base & Heat data points
Maintaining Enrollments upload files; understand how files work
Share information as appropriate on accounts; using Smartsheet to relay required information
Basic deal execution functions, deal set up and structure
Ability to enter basic Natural Gas deals, such as triggers and monthly deals
Verify deal parameters, such as risk and contract issues prior to purchase
Meet and complete tasks as required by established compliance controls
Coordinate between other departments to diagnose and repair problems
Respond to inquiries from multiple groups regarding deal costs, structure, set up
Work with IT regarding process changes, system implementations, facilitating daily and monthly Adjustments; new system testing
Training/special projects/rotational responsibilities/new tasks as required
Ability to explain basic pricing logic and knowledge of specific, varied, utility requirements for deal purchase/enrollment/drop and effect on Sprague
Other duties as assigned

Benefits

medical benefits
retirement contributions that start on your first day
three weeks (15 days) of paid vacation time per year
tuition reimbursement
paid volunteer time
401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee’s contribution
Defined Contribution Plan with an automatic contribution from Sprague
Flexible Working Policy
Choice of high deductible and PPO Health Plans to fit your individual needs
Wellness Program