National Support Specialist

Automated System Design • Hickory, NC

3d • $40,000 - $50,000 • Onsite

About The Position

Are you a multitasker who thrives on problem solving? Do you enjoy helping others and maintaining high standards for accuracy? If so, the National Support Specialist role may be the perfect fit for you! As an entry-level position, you’ll receive training to navigate the fast-paced technology industry.

Requirements

• Associates degree preferred or equivalent work experience.
• Familiarity with one or more of the following areas is a plus: Networking, Access Control, CCTV, Low Voltage Cabling, Wireless Networks, AV Systems, Intrusion Detection Systems
• Proactive Doer: Enjoy crossing tasks off your list and finding solutions to challenges.
• Customer Obsessed: Operate with urgency and keep client satisfaction as your top priority.
• Organizational and Communication Skills: Exhibit strong written and verbal communication abilities.

Responsibilities

• Act as a liaison between clients and technicians.
• Ensure all support services are scheduled and closed promptly.
• Prioritize client satisfaction and deliver exceptional service.
• Provide estimates for small to medium-sized projects.
• Coordinate efforts among field technicians, on-site contacts, and clients.
• Work closely with other departments to resolve customer issues.
• Maintain accurate project status updates in CRM/project management software.

Benefits

• Uncapped Commission
• 100% Paid Medical and Dental
• Up to dollar-for-dollar 401 (k) matching (you are eligible for this after your 90-day waiting period)
• 15 days of PTO in your first two years and more with tenure
• Family 1st motto and belief
• Promotions and room for growth within

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree