National Sexual Assault Hotline (NSAH) Volunteer

RAINN • Washington, DC

7d • Remote

About The Position

The National Sexual Assault Hotline (NSAH), operated by RAINN, provides live, secure, anonymous crisis support to the growing number of people who prefer communicating online through a simple instant message format, giving those affected by sexual assault a safe place to receive support. NSAH volunteers are responsible for providing high-quality services to users of the National Sexual Assault Hotline, including but not limited to survivors of sexual assault and their loved ones. Volunteers also receive extensive and ongoing crisis-intervention training as well as professional development and coaching opportunities.

Requirements

• Tech-savvy with experience using instant messaging and digital communication platforms.
• Ability to convey empathy over instant messaging.
• Ability to type at least 35 words per minute.
• Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
• Ability to solve problems and deal with a wide range of situations.
• Ability to interpret a variety of written instructions.
• Ability to exercise good judgment when faced with complex decisions.
• Ability to receive and implement feedback.
• Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
• Willingness to work a non-traditional schedule, including evenings and weekends.
• Applicants must be 18 years of age or older at the time of submission.
• Possess a valid U.S. Social Security Number (SSN).
• Reside within the continental United States (excluding Hawaii, Puerto Rico, and U.S. territories).
• Successfully pass a criminal background check.

Nice To Haves

• At least 1-year of professional experience in one or more of the following: Working with vulnerable populations and/or survivors of sexual violence. Working in human services, social services, or customer service. Crisis hotline/intervention experience (volunteer or paid position).
• Experience using an online learning platform.
• Both literate and fluent in Spanish writing and grammar skills.
• Ability to pass a proficiency test given during the application process.

Responsibilities

• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users.
• Answer inbound crisis-intervention online chats to NSAH users.
• Support NSAH users and provide accurate referral services.
• Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols.
• Assist with NSAH specific data collection by completing session assessments during each shift.
• Attend and participate in any additional training for all NSAH volunteers.

Benefits

• Volunteers who complete all required training are eligible for the National Advocate Credentialing Program (NACP).
• Receive ongoing support and appreciation opportunities from the NSAH volunteer management team, including access to office hours and chat debrief sessions.
• Provide much-needed support to survivors of sexual assault and their loved ones.
• Receive extensive, ongoing, and up-to-date crisis intervention training; facilitated by RAINN professionals and completely free of charge.
• Interact with experts in the field, an array of staff members, and other volunteers nationwide.
• Work from the comfort of their own home.
• Develop and continuously practice active listening skills.
• Access to RAINN’s Employee Assistance Program (EAP) for emotional support and counseling referrals.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed