National Service Support Lead
About The Position
Fraserway RV is seeking a National Service Support Lead to strengthen service operations across our dealership network. This national‑level role is hands‑on, people‑focused, and operational in nature — designed for a service professional who thrives on training, consistency, and problem‑solving. As a trusted resource to our dealerships, you’ll support Service Advisors through onboarding, coaching, and process standardization, while also stepping in as an operational “safety net” during staffing shortages, peak demand, or disruptive events. Your work will directly impact service advisor effectiveness, labor recovery, work order quality, and the customer experience nationwide.
Requirements
- High school diploma or GED (required)
- Service and/or warranty writer training or certifications
- CSR training and/or certifications
- Minimum 1 year of experience in a customer service or sales role
- Strong working knowledge of service processes and customer communication
- Excellent attention to detail and organizational skills
- Ability to work calmly and effectively under pressure
- Professional, tactful, and customer‑focused communication style
- Strong verbal and written communication skills
- Adaptability in fast‑paced and changing environments
- Valid driver’s license
Responsibilities
- Lead onboarding and hands‑on training for Service Advisors across the dealership network
- Develop and support service training materials, including warranty and documentation procedures
- Coach Service Advisors on systems, workflows, and best practices
- Drive consistency in service advisor performance standards and work order accuracy
- Support labor recovery, proper time allocation, and alignment with accounting processes
- Assist in implementing and maintaining national service procedures
- Help dealerships improve productivity, workflow, and workload distribution
- Provide temporary remote or on‑site Service Advisor support during staffing shortages or peak periods
- Stabilize service operations during disruptions or crisis situations
- Support reporting, performance tracking, and accountability initiatives
- Maintain consistent customer communication and service standards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
