National Service Member Support Coordinator

Literacy Minnesota•Saint Paul, MN

6h•Hybrid

About The Position

Literacy Minnesota's National Service Department engages AmeriCorps members in service across Minnesota and the country, expanding access to literacy and digital skills for under-resourced and historically marginalized communities. Through three AmeriCorps cohorts - Literacy Leadership, Digital Navigation Corps, and Summer Reads - members build the capacity of host sites and deliver direct service to children, youth, adults, and families. All three AmeriCorps programs aim to serve under-resourced and/or historically marginalized communities by expanding access to literacy services. With the supervision of the Director of National Services, the National Service Member Support Coordinator leads the development and streamlining of professional development opportunities and standards for all AmeriCorps members serving within Literacy Minnesota programs. This role’s responsibilities will span across all three National Service Programs at Literacy Minnesota and will include training and support of AmeriCorps members, building and maintaining relationships with and providing technical assistance to host sites, and evaluating and reporting program outcomes. The National Service Member Support Coordinator also works in close collaboration with AmeriCorps cohort leads, and guides intervention efforts when members require additional assistance in navigating difficulties at their host sites. They oversee orientation for both members and supervisors and maintain monthly communication with supervisors about upcoming member trainings, reporting requirements, supervision tips, and other program information. The National Services Member Support Coordinator may also complete other duties as assigned.

Requirements

Bachelor's degree in education, social services, nonprofit management, business, or a related field, plus two or more years of experience in a program coordination role (preferably in a nonprofit, government, or education setting); or an equivalent combination of education and work experience.
Prior experience and demonstrated success in planning, designing, and delivering training.
Commitment to Literacy Minnesota's core values of lifelong learning, self-determination, justice, equity, and innovation.
Background in literacy, volunteer management, national service, and/or education strongly desired.
Proficiency with MS Office software, email, and the internet.
Access to reliable transportation and the ability to travel to a variety of locations across the state.

Nice To Haves

Previous service in AmeriCorps VISTA, AmeriCorps State/National, or another service year program, and/or experience working with national service members.
Demonstrated commitment to public service.
Exceptional ability to bring diverse parties together in pursuit of common goals.
Self-directed, with the ability to work both independently and with a diverse group of people.
Strong organizational skills and the ability to prioritize and manage multiple tasks.
Excellent oral and written communication skills.

Responsibilities

Design and facilitate member orientation and a comprehensive training curriculum across all three AmeriCorps programs, supporting professional development and cohort community building.
Manage the training calendar, invitations, and logistics, working with Cohort Leaders and outside consultants or trainers as needed.
Partner with Cohort Leaders to monitor member requirements and expectations and to problem-solve issues and concerns.
Ensure members' professional development aligns with Literacy Minnesota's agency standards, core values, and initiatives, in communication with organizational leadership.
Advise members who seek support with host site conflict, accessing benefits, and other service-related issues, including developing Performance Improvement Plans or other documentation of interventions, mediated conversations, and resulting actions.
Coordinate opportunities for alumni engagement with the National Service team.
Assist with new host site selection and onboarding, including creating and leading supervisor orientations.
Maintain ongoing communication with supervisors through a monthly newsletter, and provide technical assistance, problem-solving, and additional training as needed.
Coordinate and conduct regular site visits.
Advise supervisors and create space for mediation when conflict arises.
Support the collection of program data and stories and contribute to applications and progress reports for AmeriCorps and other funders, in coordination with the Data & Communications Specialist.
Collaborate with the National Service team to develop the departmental vision, annual goals, and work plan, ensuring National Service programs advance Literacy Minnesota's strategic plan.
Participate in National Service and Literacy Minnesota staff meetings and contribute to organizational publications.
Support AmeriCorps candidate interviews and phone screens as needed, in coordination with the Recruitment Coordinator.