Service Support Coordinator

WMH•Charlotte, NC

12d•Onsite

About The Position

WMH Solutions is seeking a Service Support Coordinator to support our customers, technicians, and service department operations. In this role, you'll serve as a critical link between customers, field technicians, parts personnel, and branch operations by coordinating service activity, managing work orders, supporting dispatch functions, and helping deliver an exceptional customer experience. This opportunity is ideal for someone with experience in service coordination, dispatching, customer service, automotive service, heavy equipment, fleet operations, industrial equipment, construction equipment, or material handling. If you enjoy solving problems, supporting people, staying organized, and helping a team succeed, we'd love to speak with you.

Requirements

High School Diploma or GED
2+ years of experience in service coordination, dispatching, customer service, administration, operations support, or related fields
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Strong attention to detail and follow-through
Ability to prioritize multiple tasks in a fast-paced environment
Proficiency with Microsoft Office and computer systems

Nice To Haves

Forklift industry experience
Material handling experience
Heavy equipment experience
Construction equipment experience
Automotive service experience
Fleet management experience
Service management software experience

Responsibilities

Coordinate service calls and technician schedules
Assist with technician dispatching and workload management
Monitor work-in-progress (WIP) and service activity
Ensure service work is completed efficiently and accurately
Communicate scheduling updates to customers and technicians
Serve as a primary point of contact for service-related inquiries
Deliver outstanding customer service and follow-up
Provide updates regarding repairs, maintenance, and service status
Build strong relationships with customers and internal teams
Open, manage, and close service work orders
Maintain accurate service records and documentation
Ensure labor, parts, and billing information is entered correctly
Support warranty administration and service processing
Ensure accurate service-writing procedures and documentation while supporting continuous process improvement initiatives
Support rental and fleet administration activities
Assist with shipping, receiving, and service documentation
Generate service-related reports and operational metrics
Maintain accurate customer and equipment records
Work closely with technicians, service managers, parts personnel, and vendors
Help improve service efficiency and customer satisfaction
Support branch operations and departmental initiatives