National Senior Resource Counselor

Sunrise Senior Living•Mclean, VA

13d•Remote

About The Position

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together. Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of. At Sunrise, our National Senior Resource Counselor (NSRC) is responsible for increasing initial in-person presentations (IPP) and move-ins within their portfolio of communities from leads referred by referral agencies and assigned lead sources.

Requirements

Zero to two (0-2) years sales experience
A demonstrated track record of closing sales
Ability to handle multiple priorities
Possess written and verbal skills for effective communication and the ability to facilitate group presentations
Excel in organizational and time management skills
Ability to, customarily and regularly, exercise discretion and independent judgment
Ability to, handle situations with empathy
Demonstrate good judgment, problem solving and decision-making skills
Demonstrate proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
Ability to work weekends and flexible hours
Proven ability to work in a home-office environment

Nice To Haves

Adaptability
Assignment Management
Building Trusting Relationships
Creating a Service Reputation
Customer Oriented
Driven for Results
Expanding and Advancing Opportunities
High Impact Communication
Open to feedback and seeks improvement

Responsibilities

Respond to leads from multiple channels (phone, email, and website)
Enter leads into the Sunrise customer relationship management (CRM) application
Review all Sunrise options with the referral agency representative
Contact the lead immediately and set up the tours
Position Sunrise Senior Living as a preferred provider
Implement sales strategies
Achieve department KPIs
Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
Perform other duties as assigned.