National Salon Chains Program Manager
About The Position
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
Requirements
- 5–8+ years experience in national account management, program management, or cross-functional operations
- Strong understanding of sales operations, supply chain, and merchandising workflows
- Proven ability to influence across functions without direct authority
- Executive-level communication and presentation skills
- Strong organizational and process design and optimization
- Ability to identify risk and mitigation
Nice To Haves
- Experience supporting multi-unit or franchise-based organizations preferred
Responsibilities
- Serve as the centralized integration point across cross-functional teams supporting national chain accounts
- Establish and maintain structured engagement cadence and accountability frameworks
- Define and document roles, ownership, and escalation pathways
- Ensure alignment between field execution and corporate commitments
- Own GO master calendar and forecasting visibility
- Establish and monitor SLAs for GO order processing and coordination
- Facilitate cross-functional readiness reviews
- Identify and proactively mitigate launch risks
- Provide status reporting to internal and external stakeholders
- Align National Account priorities with Merchandising and Supply Chain
- Maintain forward-looking New Product Introduction (NPI) visibility
- Monitor sundries, equipment, and inventory risk watchlists
- Coordinate substitution planning when required
- Ensure consistent communication across stakeholders
- Develop and maintain executive-level dashboards for key national accounts
- Track engagement cadence adherence
- Monitor GO turnaround metrics and service performance indicators
- Provide quarterly business summaries and performance updates
- Identify systemic risks and recommend mitigation strategies
- Partner with Field Sales to ensure data accuracy and contact integrity
- Establish standards for account documentation
- Lead bi-annual contact validation processes
- Improve transparency through disciplined system usage
- Serve as first-line integrator for cross-functional escalations
- Facilitate rapid issue resolution across internal teams
- Ensure accountability without overburdening field resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
