National Records Manager

K2 Services • Washington, DC

5d • $85,000 - $125,000 • Hybrid

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We’re seeking a dynamic leader to oversee Records and Information Governance (IG) operations across multiple client sites nationwide. This role ensures consistent implementation of firm-wide IG initiatives, drives operational excellence, and fosters strong client relationships. Hybrid position that will require a minimum of 3-4 days per week in the office.

Requirements

• 5+ years in Records & Information Management (RIM) or IG, in a legal environment.
• 2+ years of direct supervisory experience
• Strong leadership, communication, and organizational skills; ability to write SOPs and share best practices.
• Familiarity with RIM/IG software (FileTrail, LegalKEY, iManage Records Manager) and Document Management Systems (iManage/FileSite, NetDocs).
• Ability to travel as needed; both regionally and nationally
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Nice To Haves

• Bachelor’s degree preferred but not required

Responsibilities

• Lead and manage IG and Records teams across multiple offices.
• Partner with Enterprise Account Director to achieve revenue goals, control costs, and deliver exceptional client service.
• Develop and implement training programs to support staff growth and performance.
• Serve as the primary point of contact for client issues and relationship management.
• Develop Standard Operating Procedures, Oversee Audits, to ensure compliance with firm implemented IG policies.
• Prepare monthly reports and assist with annual business reviews.

Benefits

• Opportunity to shape and standardize IG practices across a national footprint.
• Collaborative culture focused on excellence and client satisfaction.
• Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.
• Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.
• Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree