National Program Manager, Renewals

Invitation Homes • Dallas, TX

3d • Onsite

About The Position

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 110,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

Requirements

• High school diploma or equivalent required
• Strong professional experience in leasing, property management, and or real estate
• Proficiency with customer relationship and service platforms such as Salesforce, ServiceNow, and Zendesk Guide preferred
• Highly proficient in Microsoft Office applications, including Excel and Outlook
• Analytical, results oriented mindset with strong problem-solving skills
• Excellent time management and organizational abilities with attention to detail
• Proven ability to collaborate effectively and work well with cross functional teams
• Comfortable operating in a fast paced, self-directed, and entrepreneurial environment
• Exceptional verbal and written communication skills
• Demonstrated honesty, integrity, and a strong work ethic
• Comprehension of federal fair housing laws and any applicable local housing provisions
• Must maintain professional appearance
• Must be proactive, self-directed, and self-motivated
• Works on a regular and consistent basis; overtime may be required occasionally

Nice To Haves

• Bachelor’s degree in Management, Business Administration, or a related field preferred

Responsibilities

• Drive program success by ensuring alignment with organizational objectives, optimizing processes, and providing clear, data driven reporting on milestones, risks, and outcomes
• Develop, refine, and standardize program processes and procedures in alignment with operational goals and best practices
• Analyze program data and business processes to improve efficiency, effectiveness, and cost control
• Utilize task and workflow management tools to ensure timely execution of deliverables
• Contributes to the development, maintenance, and improvement of content within the organization’s knowledge management system (KMS)
• Manage daily operations of the team and ensure overall success through effective leadership and accountability
• Train and support field teams in program execution, escalating issues as needed to ensure compliance and adoption
• Engage senior leadership to align program priorities with organizational strategy and provide regular updates on progress, risks, and results
• Provide support throughout a project lifecycle by maintaining accurate documentation, tracking progress, managing action items, and facilitating clear communication among stakeholders to ensure alignment and timely execution
• Meet regularly with individual market leaders to identify market specific needs, opportunities, and constraints, fostering open and transparent dialogue
• Collaborate with third party vendors and external partners to maximize program impact and performance
• Review and approve invoices for accuracy, proper coding, and policy compliance, resolving discrepancies as needed
• Travel to local markets and vendor offices as required to support program execution and relationship management
• Perform additional duties and special projects as assigned

Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED