National Program Coordinator-Operations Support

Invitation Homes • Dallas, TX

1d • Hybrid

About The Position

The National Program Coordinator - Operations Support is a full-time hybrid in-office role responsible for coordinating national program(s) that supports the company's property management operations. Program coordination includes execution, optimization and analysis of a program's operations designed to support a large portfolio of single-family rental properties. Examples of programs include but are not limited to (a) National Internet and Media, (b) Maintenance Recoveries, (c) Recurring Pool Services, (d) Smart Home, etc.

Requirements

• High School diploma or GED
• 3+ years of relevant experience in residential construction, facility management, and/or property management maintenance coordination
• Experience reviewing and analyzing large data files, primarily in Microsoft Excel
• Analytical and results oriented
• Ability to work independently and exercise sound judgment
• Ability to work well with others
• Ability to work in fast-paced, self-directed entrepreneurial environment
• Exceptional verbal and written communication skills
• Highly proficient in Microsoft Office tools including Excel, and Outlook
• Excellent time management skills
• Possess Honesty, Integrity, and Work Ethic
• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis and be in the office a minimum of three (3) days a week.

Nice To Haves

• Experience using Yardi, Lessen One or other property management software is a plus

Responsibilities

• Assist in development of national program processes and procedures based on subject matter expertise in program area
• Support program manager for assigned national programs
• Interact with market team members to facilitate program and/or resolve program concerns using available resources
• Analyze department data and business processes to maximize operational efficiency and optimize expenses
• Complete monthly reporting to include performance data relative to program parameters
• Review national invoices to ensure accurate general ledger coding, costs, margin percentages, and credit allocations
• Interface with management and other national teams on policy, procedures and KPI metrics
• Participate in recurring internal and vendor business reviews and Center of Excellence discussions to ensure best practices are maintained
• Track weekly program expense trends to identify cost saving opportunities
• Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals
• Perform administrative functions as they pertain to national programs

Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED