National Product Manager-Audio
About The Position
At Rentex, audio gear goes out show-ready and comes back cared for, and someone has to own that at national scale. The National Product Manager (Audio) is that person. You decide our best product choices, set the standard for how it is QC'd, packed, and repaired, and lead the Audio Product Coordinators who help make it happen every day. You are the audio voice in the room with Sales, Marketing, Operations, and leadership, and the person branches call when a signal path or an RF plan is not behaving. If you like turning a category into a system that just works, and building a team along the way, this is your seat.
Requirements
- 5 - 7+ years in live events/equipment rental with a focus on professional audio.
- Demonstrated experience making purchasing/vendor decisions and setting technical standards.
- Advanced troubleshooting across live sound: digital consoles, DSP, networked audio (Dante), wireless microphone and RF coordination, intercom, and loudspeaker systems.
- Experience managing repair workflows, including parts allocation, RMA coordination, and return-to-service.
- Strong project management, communication, and written documentation skills.
- Comfortable with inventory/repair systems and Microsoft 365.
Nice To Haves
- Experience leading a team with broad scale.
- Relevant certifications such as Dante Level 2+, manufacturer trainings, or CTS/CTS-I.
- Proven savings via vendor negotiation and packaging/case standardization.
- Experience authoring QC documentation and training programs.
Responsibilities
- Own the audio roadmap: identify, evaluate, and select consoles, DSP, loudspeaker systems, wireless/RF, intercom, playback, networked audio, cabling, and accessories.
- Build the business case (TCO, utilization, market trends) and bring recommendations to leadership for capital planning and process improvements.
- Manage purchases and guide Purchasing, Inventory, and Operations on timelines and integration plans for new gear.
- Source new vendors, negotiate with existing ones, and manage service partner and RMA relationships so parts, pricing, and support are never the bottleneck.
- Set clear expectations for warranty and post-warranty repairs with vendors and internal teams.
- Own the national damaged equipment pipeline: set priorities with order requirements in mind and get assets back into circulation fast.
- Own QC standards and packaging and handling standards for every Audio SKU.
- Keep advanced spares and plans in place for high-risk SKUs; manage firmware baselines and obsolescence.
- Make sure new inventory is fully onboarded (asset IDs, kits, barcodes, photos, documentation, substitutions, accessories) before its first show.
- Lead the Audio Product Coordinator team: set priorities, coach, develop, and make sure they are working shoulder-to-shoulder with operations and QC teams.
- Own the training curriculum and lead sessions for branch QC managers, leads, and technicians on setup, signal flow, RF coordination, and common gotchas.
- Be the audio subject matter expert for Sales and Operations and the escalation point for the 24/7 support system, including after-hours help for customers when needed.
- Provide curated, accurate product information to Sales and Marketing.
- Track utilization, failure modes, repair turnaround, and repair costs, and turn that into decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
