National Performance Manager

Bank of America•Phoenix, AZ

5d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The National Performance Manager leads the strategy, planning, enablement, and execution of Financial Center events to support business growth. This role partners across Consumer Banking, Marketing, Compliance, Legal, Risk, controls and other key stakeholders to deliver scalable, compliant event programs aligned to enterprise objectives. This candidate will translate strategy into execution by leading cross-functional initiatives, managing vendor partnerships, leveraging performance insights, and driving measurable business outcomes. Success requires strong relationship management, executive communication skills, strategic thinking, and the ability to influence across a matrixed organization.

Requirements

Proven success leading complex, cross-functional initiatives in a matrixed organization
Strong relationship management and influencing skills without direct authority
Experience developing and executing large-scale events, business development, or growth initiatives
Knowledge of governance, risk, compliance, and vendor management practices
Deep understanding of the Financial Center operating environment and performance drivers
Strong analytical and problem-solving skills with the ability to translate data into actionable insights
Advanced PowerPoint and Excel skills, including executive presentations and reporting
Hands-on experience with Client Management Center (CMC) Event Engine, driving effective event execution and management
Exceptional executive communication, presentation, and storytelling abilities
Strong organizational and project management skills with the ability to manage multiple priorities and deliver results

Nice To Haves

Influence
Issue Management
Policies, Procedures, and Guidelines Management
Process Management
Risk Management
Business Operations Management
Customer and Client Focus
Decision Making
Executive Presence
Leadership Development
Business Continuity Management
Controls Management
Monitoring, Surveillance, and Testing
Problem Solving
Process Mapping

Responsibilities

Lead the end-to-end strategy, planning, and execution of all Financial Center events
Partner with Marketing, Compliance, Legal, Risk, controls and business leaders to ensure events meet regulatory and governance requirements
Conduct routine reviews of the Client Management Center (CMC) Event Engine to ensure event compliance, providing targeted coaching and guidance when opportunities for improvement are identified
Manage third-party vendors and oversee event planning, budgets, timelines, and execution activities (travel required)
Analyze event performance and business results to identify opportunities and drive continuous improvement
Develop executive-level communications, presentations, and performance updates
Drive associate readiness and develop enablement resources to support consistent execution across the Financial Center network
Influence stakeholders and lead cross-functional initiatives to achieve growth, client experience, and enterprise objectives