National Operations Specialist

Tailwind Group, Inc.•Mankato, MN

4d•$70,000 - $80,000•Onsite

About The Position

Tailwind Group is a leading owner and manager of off-campus student housing, dedicated to fostering an exceptional workplace culture. We are seeking a National Operations Specialist to provide operational support to student housing assets. This role involves filling vacant property manager positions, training and mentoring team members, and offering day-to-day or ongoing support, potentially including overseeing entire property operations. The specialist will also assist with training and transitioning new properties and property managers. The ideal candidate will quickly assume leadership, effectively manage daily operations, take pride in their work, and understand their critical role in Tailwind Group's success. This full-time position requires extensive travel (approximately 75-90% of the time), with travel schedules typically following a 5 days on / 2 days off or 10 days on / 4 days off pattern, with employees traveling 3-4 weeks per month. Applicants must reside in a state where Tailwind Group operates (Alabama, Arkansas, Colorado, Florida, Indiana, Iowa, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, South Dakota, Tennessee, Texas, or West Virginia) and be located near a major US airport. The compensation range is $70,000.00 - $80,000.00 plus bonus potential.

Requirements

Bachelor’s Degree in Business Administration, Marketing, Real Estate, or similar field is preferred.
Two or more years of experience in property management, student housing experience is highly preferred.
Experience with property management software, Entrata preferred.
Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
Demonstrate a high level of integrity and professionalism.
Be a self-motivated individual and excel at working in a team environment.
Skilled in facility management, budgeting, analytical review of financials, and business administration.
Strong leadership abilities with a background managing diverse teams.
Proven experience building strong relationships with on-site team members, resident bases, vendors, and company partners.
Adaptability to challenging and changing circumstances. Ability to jump in and impact quickly.
Understanding of the standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
Extensive travel (90-100%) required. Travel assignments will typically follow a 10 days on, 4 days off schedule.
Candidate must be located near a major US airport.
Applicants must reside in state where Tailwind Group currently operates. Only candidates who reside in one of the following states will be considered: Alabama, Arkansas, Colorado, Florida, Indiana, Iowa, Kansas, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Ohio, Oklahoma, South Dakota, Tennessee, Texas, or West Virginia.

Nice To Haves

Student housing experience is highly preferred.
Experience with property management software, Entrata preferred.

Responsibilities

Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
Immediately and effectively lead and manage on-site teams in all areas (leasing, maintenance, administration, etc.) during the absence of a permanent Property Manager or in collaboration with the Property Manager.
Quickly identify operational issues and opportunities on-site and create action plans to remediate with Regional Property Manager.
Ensure properties meet financial and operational obligations while acting as Property Manager.
Work with Regional Property Managers and the Corporate Operations Department on training and implementation plans for new employees and new properties.
Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
Assist with implementing the properties strategic marketing plan, including leasing efforts and strategy and conducting market research and analysis to ensure achievement of budgeted occupancy.
Assist with annual unit turnover and help execute move-in/move-out procedures.
Solicit feedback from team members regarding issues and determine a suitable resolution plan.
Monitor delinquency and determine proper course of action to minimize outstanding debt.
Identify skills and knowledge gaps in need of improvement and recommend remedial training sessions to improve employee performance.
Assist with new property on-boarding and lead site staff in successful execution operational procedures.