National Membership Engagement Specialist

Council of State Governments•Lexington, KY

5d•Hybrid

About The Position

The Council of State Governments (CSG) is seeking a National Membership Engagement Specialist for its Lexington, KY office. This role offers flexibility to work from home part of the week. The specialist will be responsible for building and maintaining positive relationships to increase member participation and satisfaction. Reporting to the Senior Director of National Membership Engagement, this position involves managing various departmental functions, including addressing member inquiries, coordinating events, gathering feedback, and monitoring engagement metrics. The ideal candidate is a self-motivated professional with a positive attitude, capable of managing and prioritizing multiple projects and tasks.

Requirements

Minimum of three (3) years of work experience as an Administrative Coordinator or similar position.
Detail-oriented with excellent customer service skills.
Excellent interpersonal skills and competence to work effectively with a myriad of leaders, including internal departments, funders, and interested stakeholders.
Experience using databases and project management systems.
Superior organizational skills and judgment, with the ability to independently manage multiple priorities while maintaining attention to detail and meeting established deadlines.
Ability to work independently.
Self-motivated, able to take initiative and see complex tasks through to completion, often with competing deadlines.
Ability to oversee the complete process for meeting and event planning.
Ability to travel occasionally.
Ability to exercise exceptional judgment with sensitive and confidential information.
Ability to think critically, synthesize information from a variety of sources, work collaboratively or independently as required, prioritize effectively, manage multiple tasks simultaneously, and effectively carry out written and oral instructions.
Ability to be flexible with shifting deadlines and priorities.
Dedication to public service with an unfailing commitment to act with civility, be nonpartisan in performing CSG duties, and be a responsible steward of member and donor funds.
Professional writing skills to ensure clear, concise, and polished email.

Nice To Haves

Experience with or in federal or state government, event management, association management, non-profit organizations, public administration or related field preferred.

Responsibilities

Serve as a primary point of contact for member inquiries, providing high-level customer service.
Field incoming queries and requests from CSG members, including officers, leadership, and general members.
Utilize knowledge of the CSG organization to engage appropriate resources for member needs.
Correspond directly with members via in-person, phone, and email to answer questions, obtain information, and discuss CSG projects.
Manage complex travel arrangements with an emphasis on cost management and produce detailed itineraries.
Maintain and update member records, survey members for feedback, and use data to refine the organization's value proposition.
Independently plan, coordinate, and manage the logistics process for meetings, potentially providing onsite support.
Act as a CSG ambassador at conferences and meetings, engaging with members and staff.
Produce presentations as requested for the team and leadership.
Coordinate the application, selection, and post-selection processes for CSG programs.
Actively participate on a dynamic team, demonstrating a 'can do' attitude and attention to detail.
Consistently exceed expectations in recognizing and following through on opportunities to add value to the team.