National Meetings & Events and Groups Support Executive

Malmaison Hotel du Vin

15h•Remote

About The Position

The National Groups, Meetings & Events Support Executive plays a pivotal role in supporting the hotel-based M&E and central groups team across Malmaison & Hotel du Vin (MHDV). This role offers remote support, particularly during periods of resource challenge, ensuring continuity of service, operational excellence, and revenue delivery. This role is key in driving occupancy and revenues, ensuring brand-standard handling of enquiries, contract negotiation, payment processes, and event coordination. As an experienced user of Opera Cloud OSEM, the postholder will uphold MHDV SOPs and champion best practice across the estate. Day-to-day duties will include responding to hotel and group RFPs/enquiries via email and third parties, sending proposals and contracts, collecting pre-payment, compiling function sheets, and entering rooming lists.

Requirements

Proven Meetings & Events experience within a hotel environment
Strong knowledge of enquiry handling process
Previous use of Opera Cloud OSEM
Strong commercial acumen with the ability to analyse data and influence revenue outcomes
Excellent communication, interpersonal and relationship-building skills
Highly organised with the ability to manage multiple properties, priorities and deadlines simultaneously
Flexible, proactive and solutions-focused, with a high degree of professionalism and integrity
Systems literate, to include Opera – Opera Cloud OSEM, SevenRooms, Creventa, UpMail, Zonal, Fourth Hospitality, Mapal, Excel, Word, Outlook, and OneDrive

Responsibilities

Supporting hotel-based M&E and central groups team
Providing remote support during periods of resource challenge
Ensuring continuity of service, operational excellence, and revenue delivery
Driving occupancy and revenues
Ensuring brand-standard handling of enquiries, contract negotiation, payment processes, and event coordination
Responding to hotel and group RFPs/enquiries via email and third parties
Sending proposals and contracts
Collecting pre-payment
Compiling function sheets
Entering rooming lists

Benefits

Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
Discounted Friends and Family Room Rate with 50% off best available rate.
35% off your bill when you dine in our Brasseries and Bistros.
Fully funded Apprenticeship programmes that support you in developing your career.
High Street Discounts on a range of high street shops, experiences, holidays and much much more.
Cycle to work scheme – save up to 40% on a wide range of bikes.
Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
Referral schemes that pay up to £1500
Instant access to your pay as it’s earned via Wagestream
Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
Employee Assistance Programme – free, confidential advice available 24/7 to you and your family