National Manager of Paralegal Services

Wilson Elser•White Plains, NY

11d•Hybrid

About The Position

At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms. Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally. Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our National Manager of Paralegal Services position in our New York or White Plains Office. This position offers a flexible, hybrid working arrangement. The National Manager of Paralegal Services provides strategic leadership, operational oversight, and management for a nationwide team of over 330 paralegals across the country. This role reports to the Director of Legal Operations and is responsible for scaling paralegal utilization, standardizing nationwide workflows, implementing multi-level talent development, and training program, and driving operational efficiency. This is a hybrid role based out of our New York or White Plains Office.

Requirements

7+ years of legal management experience.
A proven track record of leading large, multi-office, or nationwide teams.
Executive-level familiarity with Microsoft Office Suite, document management systems, resource planning, and workflow tools.
Comprehensive understanding of broad-scale litigation workflows and support.
Exceptional capability in remote team building, change management, and building consensus across diverse stakeholder groups.
Bachelor’s degree required.

Nice To Haves

Familiarity with iManage and Jira a plus.
Advanced training in Business Administration or Process Improvement analysis and implementation a plus.

Responsibilities

Oversight of a nationwide paralegal support infrastructure of 300+ paralegals across 46 offices.
Drive operational efficiency by monitoring nationwide utilization rates, balancing office workloads, and analyzing requests for additional new hires to ensure individual teams are properly supported while firm operational goals are met.
Review current workflows for process efficiency and standardization. Leverage technology to continuously improve paralegal workflows and processes across the firm.
Develop a program utilizing a multi-tiered approach for internal paralegal certifications across the firm based on knowledge and skill set. Develop programs for paralegal education, professional development, and career paths within the firm.
Ensure nationwide adherence to regional billing compliance guidelines, multi-jurisdictional court rules, data privacy laws, and strict ethical standards.