National Director of Health Services

The Goodman Group, LLC•Chaska, MN

About The Position

The National Director of Health Services provides enterprise-wide clinical leadership and oversight across skilled nursing, senior living, and health care communities. Reporting to the Vice President of Senior Living and Healthcare, the Director establishes consistent standards for quality of care, regulatory compliance, clinical operations, reimbursement, risk management, and resident outcomes. The role leads and supports Regional Health Services Directors and the Health Information Manager; partners with executive and operational leaders; and uses data, best practices, and regulatory guidance to strengthen clinical performance, reduce risk, and advance operational excellence across all regions. The position develops national Health Services strategy; oversees quality performance, clinical documentation, reimbursement processes, infection prevention, regulatory compliance, survey readiness, emergency preparedness, and clinical training; and guides clinical programs, policies, and operational resources. It also evaluates nursing supplies and clinical equipment, supports leadership development and specialty programs, and establishes and monitors clinical, quality, operational, reimbursement, and compliance metrics. The role requires flexibility to travel to affiliated locations throughout the United States. The posting describes travel of up to 50% in the position overview and up to 70% under other requirements; travel may involve flying, driving, rental cars, overnight stays, and multi-day community visits. Flexible hours may exceed 40 hours per week and include nights or weekends.

Requirements

Minimum of 10 years of progressive clinical leadership experience in skilled nursing, senior living, post-acute care, or health care operations.
Current Registered Nurse licensure required.
Clinically competent in nursing skills in high-acuity resident care and critical thinking.
Demonstrated experience leading multi-site clinical operations, quality improvement, regulatory compliance, survey readiness, infection prevention, emergency preparedness, and performance management initiatives.
Strong knowledge of federal and state regulations, quality reporting requirements, clinical documentation standards, MDS/RAI, PDPM, case mix, reimbursement-related quality programs, and state-specific quality initiatives governing skilled nursing, assisted living, memory care, and related health care services.
Proven ability to lead through influence, develop clinical leaders, analyze data, manage risk, and drive consistent outcomes across geographically dispersed communities.
Ability to make independent decisions and follow instructions.
Effective communication with supervisors, team members, prospects, residents, and families.
Knowledge or proficiency in Microsoft Office Suite.
Ability to work flexible hours as needed and travel to organizational locations; travel may include overnight stays and multi-day visits.
Ability to sit for prolonged periods at a desk and work on a computer; minimally lift 15 pounds at times; and move throughout the office.
Proficient computer literacy and ability to execute tasks independently and express oneself clearly and effectively.

Nice To Haves

Registered Nurse and Bachelor of Science in Nursing (BSN) preferred.
Advanced degree in Nursing, Health Care Administration, Business Administration, or a related field preferred.
Eligibility for licensure in applicable states preferred.

Responsibilities

Develop and lead the national Health Services strategy in alignment with organizational goals.
Direct and support Regional Health Services Directors to ensure consistent execution of clinical and operational priorities.
Partner with executive, operational, and regional leaders to align clinical strategy and organizational priorities.
Oversee clinical documentation systems, reimbursement processes, Health Information Management, and records management.
Collaborate with software system management to maintain regulatory compliance and documentation integrity.
Advise executive leadership on clinical, regulatory, quality, and operational matters; monitor industry trends, regulatory changes, and best practices.
Oversee quality performance and continuous improvement across skilled nursing, senior living, and health care communities.
Analyze quality data, survey trends, and clinical outcomes and lead initiatives to improve quality measures, resident outcomes, clinical programs, and resident satisfaction.
Provide expertise on state-specific, incentive-based, and federally driven quality programs, value-based care expectations, survey performance, and publicly reported outcomes.
Oversee infection prevention standards, outbreak response, surveillance practices, wound care programs, and related clinical protocols.
Guide care delivery models, clinical standards, and service excellence initiatives.
Lead regulatory compliance, survey readiness, risk management, and corrective action efforts; review survey findings and regulatory risks and develop response strategies.
Support significant survey activity, regulatory challenges, corrective action planning, and emergency preparedness from a clinical operations perspective.
Oversee clinical employee training to ensure programs meet state and federal requirements.
Develop, standardize, and continuously improve clinical programs, policies, systems, and operational resources.
Evaluate nursing supply products and clinical equipment for resident safety, quality, regulatory appropriateness, standardization, and cost effectiveness.
Promote evidence-based and operational best practices.
Coach and develop Regional Health Services Directors and support recruitment, succession planning, and retention of clinical leaders.
Collaborate with Culinary National and Regional teams on nutritional requirements to support weight management.
Establish, monitor, and report clinical, quality, operational, reimbursement, and compliance metrics; hold Regional Health Services Directors accountable for outcomes.
Monitor clinical documentation, MDS/RAI processes, PDPM, case mix, and reimbursement-related quality indicators; use data to identify risks and guide improvement.
Lead assigned specialty programs by establishing goals and expectations, providing education and resources, evaluating performance, and supporting adoption and sustainability.
Travel to communities and organizational locations for site visits, regulatory or survey support, meetings, training, quality improvement, and other operational priorities.