National Manager, Mailroom, Warehouse & Kitting

Dynacare • Brampton, ON

38d • $84,000 - $105,000 • Onsite

About The Position

The National Manager, Mailroom, Warehouse & Kitting will be accountable to ensure safe, regulatory compliance for the operational aspect of transporting all dangerous goods required by the Laboratory Operations and Patient Services & Logistics functions. Operating within the Logistics function, the incumbent will manage multi-site warehousing, mailroom and kitting activities to ensure seamless support of Laboratory Operations and Patient Services. This role includes leadership in regulatory compliance, inventory control, workforce development, and service delivery.

Requirements

• Proven knowledge of warehousing and inventory management procedures
• Bachelor’s degree from a recognized university required
• 7 to 10 years related experience in warehousing and purchasing environment including a minimum of 4 years’ experience in a management or supervisory role.
• Skilled and experienced in versatile computer software and Microsoft office applications.
• Capability to develop and implement 3 to 12 months business plan
• Capability to develop, implement and/or approve TDG specific systems
• Ability to deliver TDG training courses cross-functionally for competency and awareness, including refresher training courses
• Proficiency to draft TDG specific communications for both internal and external clients (e.g. regulators) and also able to interpret as it applies to dangerous goods transport to ensure compliance
• Good Interpersonal Skills and ability to interact at all stratum levels within the organization, with external regulators and Dynacare clients
• Critical problem solver
• Capable of leading a function specific task team to success through delegation and to resolve any noncompliance issues
• Ability to manage teams remotely and onsite
• Ability to travel between regional sites if required

Nice To Haves

• Bilingualism (English/French) is an asset for cross-regional collaboration
• Oracle system knowledge

Responsibilities

• Oversee and coordinate warehousing activities across facilities in Brampton, Quebec, London, Manitoba and Ottawa to ensure consistent service quality and compliance with regulatory requirements.
• Implement and standardize best practices for receiving, storing, assembling, and dispatching products across all supported locations.
• Implement and monitor receipt, storage, servicing, and dispatch of wide variety of products, equipment and mail to Dynacare Operations and Physicians across Ontario.
• Lead multi-site teams in performance management, scheduling, staffing, training, and development.
• Develop, document, and deploy operational policies and procedures, ensuring the team are fully trained on these.
• Set-up the Warehouse, medical kit assembly and Mailroom layout to ensure efficient space utilization as needed.
• Collaborate with broader logistics, supply chain and Laboratories on projects and initiatives to drive continuous improvement initiatives.
• Manage day-to-day operations including workflow and scheduling.
• Manage stock control, execute scheduled inventory counts and reconcile with Great Plains and Warehouse Management Systems.
• Collaborate with procurement team to maintain internal inventory based on broader supply chain situation
• Prepare, maintain and manage the annual budget.
• Produce necessary reports and statistics regularly (versatile inventory transactions, sales, purchase, receipt transaction reports).
• Seek internal and external client feedback and monitor the quality of services provided.
• Manage KPI on department financial, customer service, operational productivity, health & safety and human resources.
• Provide input and information into the department’s operational plans and strategies, assist with special projects as required.
• Responsible for hiring, team building, training and development and conducting performance appraisals of employees to ensure attainment of departmental goals and objectives.
• Recommend proper documentation to meet all regulated requirements for transporting dangerous goods for all modes of transport.
• Assist with the communication of information in a concise and timely manner to all staff regarding policy changes and other pertinent issues.
• Participate in safety programs and activities such as training, communication, inspection, investigation and general safety promotion.
• Implement new procedures or purchase new equipment specific to warehouse.
• Keep up to date on current warehousing and inventory management trends.
• Proactively champion and engage in performance management activities for the team: by setting annual goals and KPIs, coaching, conducting performance appraisals, and where required, work in conjunction with Human Resources to address performance issues to create corrective action plans.
• Effectively administer human resource programs to help foster an environment of positive employee relations, empowerment and involvement while working in compliance with established human resources policies and practices.
• Develop and nurture a culture of safety, quality, service, performance, innovation, adaptability, and fair treatment of direct reports.
• Ensure that each employee receives proper instruction and safety training for each job assigned prior to being required to perform the job and work in accordance with established safe work practices and procedures.
• Accountable for the protection of employees health and safety by advising employees of hazards and dangers in the workplace and taking every reasonable precaution.

Benefits

• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager