National Director, Concierge Care (RN)

TheKey

1d•Hybrid

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Requirements

Active, unrestricted Registered Nurse (RN) license in California
Eligible to serve as Administrator for a California Home Health Agency (meets Title 22 requirements)
Minimum 7–10 years of progressive leadership experience in home health, hospice, or related healthcare services
Demonstrated experience in building or scaling healthcare programs, service lines, or new markets
Strong knowledge of California home health regulations and compliance requirements
Proven ability to lead both clinical and operational teams

Nice To Haves

Experience in private-pay or concierge care models and home health
Direct experience launching de novo healthcare operations
Familiarity with nurse registry models and multi-state regulatory environments
Experience with accreditation bodies (e.g., CHAP, ACHC, Joint Commission)

Responsibilities

Lead the build-out, launch, and scale of private-pay home health services in Southern California, with planned expansion into Northern California
Act as the architect of the service line, designing care models, workflows, and operational infrastructure from the ground up
Serve as Administrator of Record for the Southern California home health agency, ensuring compliance with all state licensing and regulatory requirements
Partner with the President to define and execute market entry strategy, growth roadmap, and long-term vision
Build foundational elements including policies, SOPs, staffing models, and clinical programs aligned with a concierge standard of care
Drive patient census growth while maintaining premium service quality and clinical outcomes
Provide strategic and operational oversight of the Concierge Nursing Referral Services (CNRS) across all active states
Evolve and scale the nurse registry model to align with the broader clinical services growth strategy
Standardize and build upon best practices, quality expectations, and service delivery models across markets
Partner with regional leaders to drive 1099 clinician engagement, retention, and performance
Ensure compliance with state-specific nurse registry regulations and mitigate risk
Establish and build clinical quality frameworks and performance standards across both home health and registry service lines
Stand up QA/PI programs, documentation standards, and audit processes from inception
Partner with DPCS and clinical leaders to ensure high-quality patient outcomes, documentation integrity, and survey readiness
Lead and personally support state survey readiness and onsite survey activity, including interfacing directly with surveyors as Administrator
Drive readiness for state surveys, audits, and potential accreditation processes (e.g., CHAP)
Recruit and build a high-performing interdisciplinary team (RNs, LVNs, therapists, and operational leaders as the model evolves)
Develop leadership structure and create scalable org design to support growth
Foster a culture aligned with company values, emphasizing accountability, collaboration, and excellence
Partner cross-functionally with sales, marketing, and operations to drive referrals and revenue growth
Support development of strategic partnerships (e.g., concierge medicine, private physicians, high-net-worth client channels)
Build scalable infrastructure through technology selection, EMR optimization, and process design
Monitor financial performance and contribute to budgeting, forecasting, and P&L management