Account Management - National Customer Service Representative

Academy Fire Life Safety • Arlington, TX

3d • Onsite

About The Position

This entry level client support role conducts administrative tasks throughout various stages of the life cycle of a work order. They provide frontline assurance that our clients requests are being received, updated, and completed in a satisfactory manner.

Requirements

• 0-2 years related functional experience
• High School Diploma or equivalent
• Microsoft Office Suite

Nice To Haves

• Strong verbal and written communication skills
• Professionalism
• Sense of Urgency
• Detail oriented
• Production/Task focused
• Ability to Multitask
• Time Management skill
• Problem Solving

Responsibilities

• Receipt and acknowledgement of client service requests
• Scheduling new and return trip work orders between technicians and site contacts
• Updating internal notes and third-party portals on all progress
• Follow up on scheduled work orders to validate completion/status
• Prepare and submit proposals on client portals
• Identify and escalate issues between vendor and/or client in collaboration with JR and or AM.
• Manage customer NTE limits
• Manage response to client KPI’s, Initial response, time to complete, IVR utilization

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED