National Customer Care Representative I

Vitalant

1d • Remote

About The Position

Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.

Requirements

• High school diploma or GED
• Proficient computer skills
• Two years of customer service experience required

Nice To Haves

• One year of technical customer service support preferred
• One year of text, chat, social media customer support preferred
• Bilingual preferred but not required

Responsibilities

• Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow up.
• Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email and phone.
• Identify recurring system or application issues and escalate to leadership team.
• Resolve escalated issues related to donor portal, donor store, and website troubleshooting.
• Assist with donor scheduling.
• Monitor and analyze customer feedback

Benefits

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short- and long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED