Customer Care Representative I

Nexus Water Group • Sugar Land, TX

5d • Hybrid

About The Position

The Texas Water Utilities team is seeking a Customer Service Representative. Is responsible for providing excellent customer service and support to customers by handling inquiries, complaints, and requests, and ensuring customer satisfaction by addressing their needs in a timely and professional manner. The role may assist with order processing, service information, troubleshooting, and resolving issues to maintain positive customer relationships. Strong communication skills, problem solving abilities, and a customer-centric mindset are essential for success in this role.

Requirements

• 1 year of directly related experience in customer care.
• High School Diploma or GED
• Knowledge of commonly used concepts, practices and procedures relating to customer service is helpful.
• Strong written and verbal communication
• Familiarity with Microsoft Suite

Responsibilities

• Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner.
• Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction.
• Estimate adjustments to consumption and escalate to the manager to provide credit adjustments.
• Make outbound calls to customers as necessary.
• Works within established guidelines and policies.

Benefits

• Paid Time Off: Starting at 3 weeks annually along with 11 company-paid holidays
• Health, dental, prescription and vision benefits
• 401(k) Program with Matching Contribution: We offer a 100% match on contributions up to 4% of your salary, plus an additional 3% employer contribution.
• Professional development opportunities through training, professional certifications, and education allowance.
• Company provided life insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED