National Crisis Center Line Intake Support - Miami,FL

Sandy Hook Promise•Miami Gardens, FL

4d•$22•Onsite

About The Position

The National Crisis Line Intake Support will monitor, receive, analyze, triage, and deliver tips submitted to the Center, from school districts across the US. The Crisis Support must utilize critical thinking skills and information-gathering techniques to procure and disseminate the most accurate and actionable information possible to clients. As such, this position requires the ability to conduct thoughtful analyses under pressure and to clearly identify and articulate relevant information with clients and supervisors. The National Crisis Line Intake Support will report to the Crisis Center Assistant Manager, Manager, and Director.

Requirements

Bachelor's Degree in Social Work, Psychology, Human Services, Criminal Justice, Education, Communications, and/or two years’ experience in related fields.
Proven analytical, problem-solving, organizational, typing and prioritization skills.
Outstanding written and oral communication skills (execution of proper English grammar, usage, and mechanics).
Demonstrated attention to detail and accuracy.
Self-starter with positive energy and flexibility in a fast-paced environment.
Proficiency in Microsoft Office applications, including Teams, Word and Excel and other relevant software.
A commitment to SHP's vision and values.

Responsibilities

Confidently navigate and utilize all tip/alert management platforms including the account management upside (training will be provided).
Ability to act rationally and decisively in high-stress or time-sensitive situations.
Understand crisis counseling and effective information gathering basics to create and maintain rapport with tipsters.
Engage genuinely with end users (tipsters) to build trust and gather information.
Utilize strong analytical skills to derive pertinent information in support of successful tip outcome.
Build, promote, and maintain collaborative relationships with the Say Something Anonymous reporting client.
Multitask/prioritize responsibilities (work within several different web applications while using effective communication skills at a given time).
Accurately and concisely communicate with clients, stakeholders, senior management and staff.
Have a basic understanding of data literacy and willingness to use and refer to data.
Ensure timely response, analysis, prioritization, processing, and delivery of tips, alerts and their system wide notification platforms.
Perform regular, in-depth account management, tip audits and peer/self-performance evaluations.
Promote the values and mission of Sandy Hook Promise, the SS-ARS program.
Work and collaborate with teammates from across the organization as necessary.
Other duties as identified given organizational needs.