Crisis Line Intern

The Samaritans Cape Cod and the Islands

8h

About The Position

The Crisis Line Associate Intern provides support to the Crisis Line program by answering calls for approximately 10-25 hours each week during periods with the least amount of coverage as designated and assigned by the Training and Development Manager with the goal of building Crisis Line response capacity.

Requirements

• 18 years of age or older
• High school graduate or GED equivalent
• Ability to respect confidentiality
• Ability to be empathetic and engage in active, non-judgmental listening with our users
• Ability to work with sensitive and confidential information
• Must be able to display good, sound judgment
• Must possess strong communication skills
• Ability to resolve conflicts appropriately
• Ability to tolerate different beliefs and opinions
• Ability to work independently and collaboratively to maximize teamwork across the organization
• Some flexibility in working hours
• Must keep time commitments
• Displays willingness to learn
• Ability to accept direction
• Successful completion of the Crisis Line Associate Training and assigned learning shifts on the helpline after hire
• A minimum of 10-20 Mbps download and 5 Mbps upload is required for a single user.
• Due to fluctuations in ISP performance, a recommended speed of at least 50 Mbps download and 10 Mbps upload is advised.
• Multiple devices using the same network (e.g., computers, TVs, smartphones, printers) may impact call quality.
• Run a speed test using Jitter; your latency should be less than 100 ms.
• Packet Loss should be less than 1% for faxing and between 1-2% for calls.
• Must reside in: MA, CA, GA, ME, AZ, OH, UT, TX, VA, WV, NC

Nice To Haves

• Minimum of two years of professional experience preferred
• Previous work as a volunteer preferred
• Experience working on a crisis helpline a plus

Responsibilities

• Answers crisis calls from those who are seeking emotional support including those who may be at risk of suicide
• Adheres to performance measures in attending to call volume
• Thorough and accurate documentation of completed calls
• Participates in staff meetings and supervision, schedule permitting
• Attend continuing education and training as needed
• Other responsibilities as assigned by supervisor

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED