Crisis Line Volunteer

The Samaritans Cape Cod and the Islands

8h • Remote

About The Position

The Crisis Line Associate provides support to the Crisis Line program by answering calls for approximately 10 hours per month.

Requirements

• 18 years of age or older
• High school graduate or GED equivalent
• Ability to respect confidentiality
• Ability to be empathetic and engage in active, non-judgmental listening with our users
• Ability to work with sensitive and confidential information
• Must be able to display good, sound judgment
• Must possess strong communication skills
• Ability to resolve conflicts appropriately
• Ability to tolerate different beliefs and opinions
• Ability to work independently and collaboratively to maximize teamwork across the organization
• Some flexibility in working hours
• Must keep time commitments
• Displays willingness to learn
• Ability to accept direction
• Successful completion of the Volunteer Crisis Line Associate Training and assigned learning shifts on the helpline after hire
• Must reside in: MA, CA, GA, ME, AZ, OH, UT, TX, VA, WV, NC

Nice To Haves

• Minimum of two years of professional experience preferred
• Experience working on a crisis helpline a plus

Responsibilities

• Answers crisis calls from those who are seeking emotional support including those who may be at risk of suicide
• Adheres to performance measures in attending to call volume
• Thorough and accurate documentation of completed calls
• Participates in staff meetings and supervision, schedule permitting
• Attend continuing education and training as needed
• Other responsibilities as assigned by supervisor

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED