Crisis Line Coordinator (Bilingual)

A Safe Place • Zion, IL

2d • $26

About The Position

The Crisis Line Coordinator is a frontline responder and often the first voice a survivor hears.
You will answer and triage crisis calls, provide emotional support and safety planning, assess for shelter placement, and connect callers to resources. You will also support walk-in clients, coordinate with family advocates, and ensure timely, accurate documentation.
This is steady, high-impact work that requires clarity under pressure and compassion without compromise.

Requirements

• This position must meet eligibility as a Mental Health Professional under Illinois Medicaid guidelines, as the Crisis Line Coordinator completes IM-CAT assessments telephonically and provides real-time clinical support to individuals in crisis.
• Candidates must meet one of the following: Bachelor’s degree in Counseling, Social Work, Psychology, Education, Rehabilitation Counseling, Family Therapy, or a related human services field Bachelor’s degree in any field plus two (2) years of supervised clinical experience in a mental health setting Valid Illinois Licensed Practical Nurse (LPN) license High school diploma or GED plus five (5) years of documented mental health or human services experience DHS-approved Psychiatric Rehabilitation certificate plus two (2) years of mental health service experience Current CRSS or CFPP certification through IAODAPCA Licensed Occupational Therapy Assistant with at least one (1) year of mental health experience Behavioral Health Technician certification (Medical Education and Training Campus, Fort Sam Houston) plus one (1) year of supervised clinical experience
• Bilingual fluency in Spanish and English
• Ability to conduct structured clinical assessments over the phone
• Calm, grounded presence during high-risk crisis calls
• Strong understanding of trauma-informed care
• Commitment to ethical documentation and Medicaid compliance
• Experience in domestic violence, crisis intervention, or community-based mental health
• Familiarity with Medicaid, IM+CANS, or similar assessment tools
• Strong communication and conflict-resolution skills
• Cultural humility and the ability to serve diverse populations
• Ability to work independently while collaborating with a multidisciplinary team
• Strong organization and time management skills
• Proficiency with Microsoft Office and agency systems
• Reliable vehicle, valid driver’s license, and active auto insurance

Responsibilities

• Answer and assess hotline calls using trauma-informed care
• Provide de-escalation, safety planning, and referrals
• Support walk-in clients seeking shelter or services
• Connect clients to internal and external resources
• Collaborate with family advocates during shelter stays
• Maintain accurate, confidential records
• Complete case notes within 24 hours
• Deliver respectful, nonjudgmental service
• Maintain confidentiality and ethical practice

Benefits

• health, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan
• generous paid time off, including vacation, sick leave, and holidays
• access to an Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level