Crisis Line Coordinator (Bilingual)

A Safe Place Career • Zion, IL

9d • $26

About The Position

For over 48 years, A Safe Place has served as Lake County’s leading advocate for survivors of domestic violence and human trafficking. As a 501(c)(3) nonprofit, we are committed to safety, dignity, and long-term healing for individuals and families impacted by violence. Every role here matters. Whether you work directly with survivors or support the systems behind the scenes, you are part of a trauma-informed organization building pathways to safety and independence. The Crisis Line Coordinator is a frontline responder and often the first voice a survivor hears. You will answer and triage crisis calls, provide emotional support and safety planning, assess for shelter placement, and connect callers to resources. You will also support walk-in clients, coordinate with family advocates, and ensure timely, accurate documentation. This is steady, high-impact work that requires clarity under pressure and compassion without compromise. You will thrive in this role if you: Stay calm and grounded during high-risk crisis calls Communicate clearly and compassionately in escalated situations Hold strong professional boundaries while remaining warm and respectful Think critically and make sound decisions quickly Stay organized in a fast-paced environment with high call volume Work collaboratively with shelter staff and supervisors Uphold confidentiality, ethics, and trauma-informed practices The people who excel here are steady. They are emotionally intelligent, self-aware, and able to be a safe presence when someone else’s world feels unstable.

Requirements

• This position must meet eligibility as a Mental Health Professional under Illinois Medicaid guidelines , as the Crisis Line Coordinator completes IM-CAT assessments telephonically and provides real-time clinical support to individuals in crisis. Candidates must meet one of the following:
• Bachelor’s degree in Counseling, Social Work, Psychology, Education, Rehabilitation Counseling, Family Therapy, or a related human services field
• Bachelor’s degree in any field plus two (2) years of supervised clinical experience in a mental health setting
• Valid Illinois Licensed Practical Nurse (LPN) license
• High school diploma or GED plus five (5) years of documented mental health or human services experience
• DHS-approved Psychiatric Rehabilitation certificate plus two (2) years of mental health service experience
• Current CRSS or CFPP certification through IAODAPCA
• Licensed Occupational Therapy Assistant with at least one (1) year of mental health experience
• Behavioral Health Technician certification (Medical Education and Training Campus, Fort Sam Houston) plus one (1) year of supervised clinical experience
• Bilingual fluency in Spanish and English
• Ability to conduct structured clinical assessments over the phone
• Calm, grounded presence during high-risk crisis calls
• Strong understanding of trauma-informed care
• Commitment to ethical documentation and Medicaid compliance

Nice To Haves

• Experience in domestic violence, crisis intervention, or community-based mental health
• Familiarity with Medicaid, IM+CANS, or similar assessment tools
• Strong communication and conflict-resolution skills
• Cultural humility and the ability to serve diverse populations
• Ability to work independently while collaborating with a multidisciplinary team
• Strong organization and time management skills
• Proficiency with Microsoft Office and agency systems
• Reliable vehicle, valid driver’s license, and active auto insurance

Responsibilities

• Answer and assess hotline calls using trauma-informed care
• Provide de-escalation, safety planning, and referrals
• Support walk-in clients seeking shelter or services
• Connect clients to internal and external resources
• Collaborate with family advocates during shelter stays
• Maintain accurate, confidential records
• Complete case notes within 24 hours
• Deliver respectful, nonjudgmental service
• Maintain confidentiality and ethical practice

Benefits

• Benefits include health, dental, and vision insurance; a Flexible Spending Account (FSA); a 401(k) retirement plan; generous paid time off, including vacation, sick leave, and holidays; and access to an Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level