National Contact Center (NCC) Specialist

SOLVENTUM•San Antonio, TX

4d•Remote

About The Position

Solventum is a new healthcare company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges. We pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. As a NCC Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. This role supports a 24/7 operational environment, including overtime as business needs require.

Requirements

High School Diploma/GED (or higher)
Two (2) years of customer support, call center, healthcare support, or related experience in a private, public, government, or military environment
One (1) year of experience using Microsoft Office applications, including Word, Excel, and Outlook
One (1) year of experience handling inbound or outbound customer calls
One (1) year of experience documenting customer interactions in a CRM, ERP, or case management system
Ability to work scheduled shifts in a 24/7 operational environment, including overtime as required
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B status).

Nice To Haves

Associate’s degree or higher from an accredited institution
Two (2) years of experience supporting patients, healthcare providers, or medical-related products/services
Two (2) years of experience in a healthcare contact center or medical device support environment
Experience supporting order management, product inquiries, or service-related requests
Experience working in a remote work environment

Responsibilities

Handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and healthcare professionals
Documenting customer interactions and updating account information using internal systems and established procedures
Providing information regarding products, orders, and services based on approved processes, workflows, and training materials
Routing customer inquiries and service requests to the appropriate internal departments when required
Supporting a 24/7 operational environment, including overtime as business needs require
Complying with corporate policies, procedures and security standards while performing assigned duties.