National Contact Center (NCC) Specialist

Solventum•San Antonio, TX

2d•Remote

About The Position

Solventum, a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best, is seeking a National Contact Center (NCC) Specialist. At Solventum, people are at the heart of every innovation. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. This role involves handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries. The NCC Specialist will document customer interactions, update account information, provide product information, and route inquiries to appropriate departments. The role supports a 24/7 operational environment and may require overtime.

Requirements

High School Diploma/GED (or higher)
Two (2) years of customer support, call center, healthcare support, or related experience in a private, public, government, or military environment
One (1) year of experience using Microsoft Office applications, including Word, Excel, and Outlook
One (1) year of experience handling inbound or outbound customer calls
One (1) year of experience documenting customer interactions in a CRM, ERP, or case management system
Ability to work scheduled shifts in a 24/7 operational environment, including overtime as required
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B status)

Nice To Haves

Associate’s degree or higher from an accredited institution
Two (2) years of experience supporting patients, healthcare providers, or medical-related products/services
Two (2) years of experience in a healthcare contact center or medical device support environment
Experience supporting order management, product inquiries, or service-related requests
Experience working in a remote work environment

Responsibilities

Handling inbound calls related to NPWT (Negative Pressure Wound Therapy) orders, service requests, and product inquiries from patients, physicians, skilled nursing facilities, and healthcare professionals
Documenting customer interactions and updating account information using internal systems and established procedures
Providing information regarding products, orders, and services based on approved processes, workflows, and training materials
Routing customer inquiries and service requests to the appropriate internal departments when required
Supporting a 24/7 operational environment, including overtime as business needs require
Complying with corporate policies, procedures and security standards while performing assigned duties