National Complex Claims Leader

Marsh McLennan•White Plains, NY

2d•Remote

About The Position

Marsh McLennan Agency (MMA) is seeking a National Complex Claims Leader to serve as a senior resource and technical authority on complex and high-exposure claims. This role brings deep expertise, strategic judgment, and a national perspective to drive resolution on complex, high-stakes commercial P&C claim situations across the organization. The leader will build and maintain strong relationships with national and regional leadership, industry vertical leaders, and Marsh Risk, ensuring MMA clients receive best-in-class advocacy. The position actively participates in the national Claims COE, contributing to the standards, tools, and practices that elevate claims performance. The role involves developing and implementing enterprise-wide protocols for claims identification, escalation, and resolution, as well as managing a claims data tracking system to identify emerging challenges and inform strategy. Negotiation of carrier claim handling guidelines and escalation procedures with insurers and wholesalers is also a key responsibility. The leader will provide E&O expertise and guidance, partnering with the MMA Legal team, and support new business and renewal opportunities by presenting MMA’s claims advocacy capabilities. Collaboration with regional teams to support client retention through expert navigation of complex claim situations is expected.

Requirements

10+ years of P&C insurance experience with a strong focus on claims, coverage, and/or litigation.
Bachelor’s degree required.
Deep expertise in coverage analysis and claims advocacy across multi-line, high-severity commercial P&C claims with significant financial and reputational exposure.
Proven track record advocating on complex and disputed claims, including direct carrier negotiations and dispute resolution.
Exceptional negotiation, communication, and stakeholder management skills – able to include outcomes across clients, carriers, counsel, and internal teams.
Strong analytical, project management, and organizational skills; self-motivated with sharp attention to detail.
Active P&C license or willingness to obtain, as required.

Nice To Haves

JD strongly preferred.
Other advanced credentials or designations a plus.
Previous experience with Origami preferred.

Responsibilities

Develop and implement enterprise-wide protocols for the identification, escalation, and resolution of complex claims; track outcomes and surface trends.
Develop and manage a robust claims data tracking system to identify emerging challenges and inform proactive strategy.
Negotiate carrier claim handling guidelines and escalation procedures with insurers and wholesalers.
Build and maintain strong relationships across MMA, Marsh Risk/Marsh Claims Advocacy, wholesalers, and insurer claim executives to drive collaboration and client outcomes.
Provide E&O expertise and guidance, partnering closely with the MMA Legal team to investigate and advocate on claims with potential E&O exposure.
Support new business and renewal opportunities by presenting MMA’s claims advocacy capabilities as a competitive differentiator.
Partner with regional teams to support client retention through expert navigation of complex and challenging claim situations.