National Claims Processing Manager
About The Position
Take the lead in driving excellence in MPCI claims operations as ProAg’s next National Claims Processing Manager. In this pivotal role, you’ll oversee a regional team responsible for ensuring accurate, timely, and consistent claims processing across all offices. You’ll evaluate performance, identify training needs, and guide staff development to strengthen both productivity and quality. You’ll also play a hands‑on role in supporting growers and agents and ensuring clear, professional communication throughout the entire claims process. Collaboration is key: you’ll partner with leadership and product specialists to improve processes, align procedures, and enhance customer experience. We’re seeking a strong, people‑focused leader with deep industry knowledge, excellent communication skills, and a passion for building high‑performing teams. This position will be in ProAg’s Lenexa, Kansas office. Employees report to the office Monday – Thursday, with Friday being an optional remote day.
Requirements
- 6 years of significant, relevant, and progressive professional experience
- Minimum of 3 years’ experience leading and transforming teams
- Professional experience working within the Crop Insurance Industry
- Strong organizational and tactical skills with demonstrated ability to manage multiple projects and deadlines efficiently
- Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy
Responsibilities
- Ensure consistence, accurate MPCI claims processing across all regions of the US
- Communicate and enforce company-wide claims policies and procedures
- Serve as a key contact for claims-related questions or issues, building and maintaining internal and external customers satisfaction
- Support policyholders through clear, timely communication during the claims process
- Drive process improvements and ensure compliance with corporate policies
- Lead, coach, and develop claims processing staff, evaluating staff performance and delivering training to improve productivity and efficiency
- Training and educate staff on ProAg’s products, programs, policies, and systems
Benefits
- Competitive salary and comprehensive benefit package
- Strong learning culture with ongoing development opportunities
- Opportunities for growth and career advancement
- Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
- Basic life and disability insurance
- 401(k) plan with 6% company match
- 20 days of PTO, three floating holidays, approximately 10 paid holidays, and volunteer time off
- Paid parental leave
- Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
- Student loan matching program
- Employee discount program
- An opportunity to do meaningful work and love what you do
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
101-250 employees
