National C&I Training Specialist

Packard Culligan Water•Minnetonka, MN

About The Position

The National C&I Training Specialist develops and delivers technical training programs to build capability, consistency, and service excellence across Packard Culligan's Commercial & Industrial (C&I) operations. The role helps ensure technicians and sales teams nationwide are professionally trained, technically proficient, and compliant with regulatory and safety standards. Through technical training, support, and operational guidance, the Specialist advances standardized execution, service quality, and operational excellence across dealership locations. The Specialist provides technical support for complex C&I installations and service issues, supports sales teams with application guidance, and maintains national technical documentation and training programs. The role develops technician competency and career pathways, assesses dealership capabilities, and delivers classroom, hands-on, virtual, and field-based learning. It also serves as an escalation resource, collaborates with internal and external partners, and contributes field insights and process improvements to leadership. The position monitors training effectiveness and aligns training initiatives with national business objectives. It champions safety, collaboration, accountability, knowledge sharing, and continuous improvement. Travel may be up to 75% throughout the United States, with remote and on-site support as business needs require. Packard Culligan offers full-time employees health, dental, and vision insurance, a 401(k), and other employee benefits. The stated pay range is $90,000–$101,000 USD.

Requirements

At least 5 years of experience in C&I operations, technical training, field service, water treatment, or a related technical industry.
Demonstrated ability to design, develop, and deliver advanced technical training programs.
Strong leadership, coaching, communication, and presentation skills.
Experience troubleshooting complex mechanical, electrical, and water treatment systems.
Knowledge of regulatory compliance standards, workplace safety requirements, and industry best practices.
Ability to build strong relationships across multiple locations and organizational levels.
Proficiency with Microsoft Office and learning management or training documentation systems.
Valid driver's license and ability to travel extensively.
Ability to travel up to 75% throughout the United States.
Flexibility to provide remote and on-site support as business needs require.

Responsibilities

Provide nationwide technical support for complex C&I installations, troubleshooting, repairs, and system optimization.
Support sales teams with application guidance and technical expertise for commercial and industrial water treatment solutions.
Maintain and update national C&I application guidelines, technical documentation, and sales resources.
Develop, implement, and maintain standardized training programs for new, existing, and specialty C&I equipment.
Promote consistent inventory control and equipment management practices across dealership locations.
Analyze recurring installation, equipment, and service challenges; identify root causes and implement corrective training and process improvements.
Ensure C&I technicians nationwide meet regulatory, safety, and certification requirements.
Develop and maintain a national technician competency framework, including skills assessments and career development pathways.
Assess dealership capabilities to identify technical skill gaps, training opportunities, and operational risks.
Partner with General Managers on recruiting, onboarding, technical development, and continuing education initiatives.
Deliver classroom instruction, hands-on training labs, virtual learning sessions, and field-based coaching across multiple regions.
Collaborate with Human Resources to maintain training records, certifications, and compliance documentation.
Serve as the primary escalation resource for complex technical issues that cannot be resolved at dealership level.
Coordinate support with the C&I Business Manager, Culligan International, equipment manufacturers, and vendors as needed.
Promote a customer-first culture and consistent service excellence throughout the organization.
Provide field insights, technical recommendations, and continuous improvement opportunities to senior leadership.
Support national onboarding programs, service development initiatives, and operational improvement projects.
Assist dealerships with process optimization and best-practice implementation.
Champion safety, collaboration, accountability, and continuous improvement; encourage open communication and knowledge sharing across service teams.
Recognize employee achievements and support initiatives that improve workplace safety and operational effectiveness.
Ensure training programs reinforce company safety standards and regulatory requirements.
Monitor and evaluate training effectiveness using indicators including technician competency, installation quality, callback reduction, safety performance, training completion, and customer satisfaction.
Align training initiatives and operational goals with national business objectives and strategic priorities.
Identify opportunities to improve service efficiency, technician effectiveness, and customer experience across dealerships.
Support protection of company assets through proper training, operational procedures, and equipment management.