National Business Development Manager

Winter Services•Milwaukee, WI

11h•Onsite

About The Position

The National Business Development Manager (NBDM) is responsible for high-level sales activities related to new national client acquisition, including both new business and, when necessary, new business within existing accounts at the national level. The NBDM will develop new national account business relationships while maintaining strong customer relationships, aligning with Ground Masters' mission and goals. The NBDM will report to the Chief Customer Officer.

Requirements

High School or equivalent education required.
Minimum of 4 years of hands-on sales experience.
Industry experience is required.
Must be a sales professional with a successful track record of meeting and exceeding goals.
Must possess excellent written and verbal skills.
Willingness to take initiative, ownership, and risk.
Strong computer skills overall.
Must be able to perform take-offs and prepare detailed bid documents and specifications for snow and ice control services.
Highly flexible and adapt well to a rapidly changing environment.
Able to multi-task and work with pressures of deadlines.
Strong value system (e.g., integrity, honesty).
Well-developed sales skills with the capacity for continuous improvement.
Passionate desire to exceed and excel.
Organized and efficient.
Must have a valid driver’s license with a clear driving record.

Nice To Haves

Bachelor’s Degree is highly preferred.

Responsibilities

Assume direct sales responsibility at the national account level.
Develop new national account leads through sales prospecting (i.e., active research, networking, lead generation, pipeline management, Zoom, and Costar).
Understand customer needs and position/promote services to meet those needs.
Collaborate with the CCO and other Ground Masters companies.
Ensure effective client communication and achievement of agreed-upon client satisfaction levels.
Serve as the primary point of contact/liaison between national accounts/clients and Ground Masters to ensure the highest levels of customer service.
Build, develop, and maintain strategic business relationships with high-level decision-makers.
Utilize and update CRM (Salesforce) to reflect current and potential customers.
Work with the Ground Masters analyst to help calculate bid rates for each account and their sites.
Create high-level presentations for national account opportunities and assist in the creation of bids and RFPs.
Create and follow a strategic sales plan to ensure client expectations and Ground Masters goals are met.
Meet or exceed client revenue targets with assigned national accounts.
Work with the National Team to help manage the preseason property inspection process for any new account and potential existing accounts to ensure completion of all staking and photography by all Area Managers by November.
Collect intelligence on pricing, sales, competition, clients, prospective clients, and industry trends.
Work to achieve and exceed overall sales goals and sales activity standards.
Measure and map all client sites to meet their snow removal expectations.
Partner with the National Team and other departments during the winter season to ensure the highest level of customer satisfaction.
Review and follow up with customer service feedback for customers and work with the CCO if a corrective action plan is needed.
Control expenses to meet budget guidelines.
Adhere to all company policies, procedures, and business ethic codes.