National Automotive Service Instructor

Napleton Corporate•Oakbrook Terrace, IL

3d•Onsite

About The Position

The Ed Napleton Automotive Group is seeking a National Automotive Service Instructor based at Napleton’s Oakbrook Terrace corporate office. The instructor delivers training to educate and develop Service Advisors and other service team members at Napleton dealerships. Training should follow company processes, focus on the customer, and contribute to the growth and success of the service departments. Training is delivered at dealerships, in classrooms, and via Zoom. The company operates more than 50 dealerships across seven states and has over 3,500 employees.

Requirements

At least 5 years of experience with a proven record of achieving exceptional customer service results in a dealership service role or dealership training vendor role.
Ability to adapt to and learn various computer applications, including CDK, Google Docs, and Excel.
Excellent communication, organization, and follow-up skills.
Ability to travel as needed.
Valid driver’s license.
Must be at least 18 years old to comply with the company driving policy.

Nice To Haves

Trainer experience and the ability to influence others.

Responsibilities

Deliver engaging, customer-experience-focused training sessions for team members at dealerships, in classrooms, and via Zoom.
Educate team members on best practices for delivering an exceptional customer experience and following Napleton processes.
Influence and change team-member behaviors to improve customer metrics and business results.
Assist in developing process-oriented, customer-focused, and engaging training.
Keep accurate training records.