National Automotive Service Instructor

Napleton Corporate•Oak Brook, IL

3d•$120,000 - $200,000•Onsite

About The Position

The Ed Napleton Automotive Group is hiring an Automotive National Service Instructor based at Napleton’s Oakbrook Terrace corporate office. The instructor delivers training to educate and develop Service Advisors and other service team members at Napleton dealerships. Training should follow company processes, be customer-centric, and contribute to the growth and success of the service departments. The role delivers training at dealerships, in classrooms, and via Zoom, and helps develop engaging, process-oriented, customer-focused training. The company operates more than 50 dealerships across seven states and has over 3,500 employees.

Requirements

At least 5 years of experience with a proven record of achieving exceptional customer service results in a dealership service role or dealership training vendor role.
Genuine passion for delivering an exceptional customer experience.
Ability to adapt to and learn computer applications, including CDK, Google Docs, and Excel.
Excellent communication, organization, and follow-up skills.
Ability to travel as needed.
Valid driver's license.
At least 18 years of age to comply with the company driving policy.

Nice To Haves

Trainer experience and the ability to influence others.

Responsibilities

Deliver engaging, customer-experience-focused training sessions for team members at dealerships, in classrooms, and via Zoom.
Educate team members on best practices for delivering an exceptional customer experience and following Napleton processes, influencing behavior to improve customer metrics and business results.
Assist in developing training that is process-oriented, customer-focused, and engaging.
Keep accurate training records.