National Applications Specialist - Automation - 80% Travel

Danaher Corporation • Las Vegas, NV

1d • Remote

About The Position

At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, the work saves lives, and the team is united by a shared commitment to innovate for tangible impact. The company fosters a culture of belonging and leverages Danaher’s system of continuous improvement to turn ideas into impact. As a global leader in clinical diagnostics for over 90 years, Beckman Coulter Diagnostics elevates the diagnostic laboratory’s role in improving patient health. Their diagnostic solutions are used in routine and complex clinical testing in hospitals, reference and research laboratories, and physician offices worldwide, impacting 1.2 billion patients and over three million clinicians annually. The company enables clinicians to deliver the best possible care with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
The National Applications Specialist is responsible for moderate to large-scale implementations of complex, multi-discipline, diagnostic laboratory Automation systems, including network interfacing. These specialists communicate and collaborate cross-functionally with field service and project management, partnering with Field Specialists and peers, often remotely. They use their experience, influence, and expertise to assist in developing effective workflows and supporting processes with customers.
This position is part of the National Service Support Team covering the United States, specifically within the National Automation team, and reports to the Automation NSS Supervisor/Manager. The role is fully remote but requires the individual to be located within one hour of a major metropolitan airport in the United States, eligible for a remote work arrangement from home.

Requirements

• Bachelor's degree in Medical, Biological Sciences, or Engineering, or other related technical major, with 3+ years relevant industry or military experience; OR Associates Degree in similar disciplines with 5+ years relevant industry or military experience
• Operational experience with Diagnostics laboratory instrumentation
• Demonstrated ability to lead, influence and collaborate across customer account and business functions through a proven ability in customer-facing interpersonal communication and facilitation skills
• Ability to travel up to 80% (flying and/or driving), which includes overnight stays, at times on short notice (1 day)
• Working from a home-based office located within one hour of a major metropolitan airport
• Must have a valid driver's license with an acceptable driving record
• Must have a valid U.S. Passport

Nice To Haves

• Diagnostics Laboratory Automation Applications experience highly preferred
• Strong computer skills (MS Office), knowledge and network/LIS communication and troubleshooting skills

Responsibilities

• Develop expert software and applications skills to support laboratory automation systems, providing technical guidance to field support teams with limited degree of supervision
• Execute implementation processes that create reference level customers
• Communicate complex concepts effectively to both internal and external customers serving as a technical expert, directing and facilitating work activities of others
• Provide advanced applications and workflow troubleshooting, both on-site and via remote phone support, to customers, Field Applications and Hardware Specialists
• Utilize mentoring and training abilities to transfer vital system knowledge and operational skills to customers and front-line support personnel

Benefits

• broad array of comprehensive, competitive benefit programs that add value to our lives
• health care program
• paid time off
• medical/dental/vision insurance
• 401(k)
• bonus/incentive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees