National Accounts Specialist

CNA National Warranty Corp • Scottsdale, AZ

1d • Onsite

About The Position

CNA National is looking for a proactive, service-focused professional to help strengthen and support our national account relationships. In this role, you will partner with internal teams and external business partners to deliver responsive support, solve problems, analyze account information, and help drive successful outcomes for our clients and the business.

You are a problem solver. You communicate clearly, collaborate well across teams, and enjoy finding solutions that involve people, systems, processes, and real-world business needs. You take initiative, remove roadblocks, and help move issues toward resolution.

You take ownership. You are motivated by impact, follow through on commitments, and act with urgency when priorities require it. You are comfortable navigating ambiguity and bringing structure to complex situations.

You are curious and resourceful. You ask thoughtful questions, look for root causes, and continuously seek better ways to support accounts, improve processes, and deliver value.

Requirements

• Bachelor’s degree in business administration or a related field, or equivalent work experience.
• Two to four years of experience in sales support, administration, account support, or technical customer service; experience supporting key or strategic accounts in the vehicle service contract industry is preferred.
• Experience delivering client-focused solutions based on business partner or customer needs.
• Knowledge of products, administration processes, contract language, and business systems.
• Ability to influence, collaborate, and build alignment to achieve desired outcomes.
• Strong critical thinking, problem-solving, and creative thinking skills.
• Ability to analyze, synthesize, and communicate data in a clear and actionable way.
• Demonstrated ability to communicate and present effectively to stakeholders at multiple levels of the organization.
• Excellent organization, planning, follow-through, and prioritization skills.
• Proficiency with Microsoft Word, PowerPoint, Excel, and CRM software.
• A curious, continuous-improvement mindset with a desire to learn, grow, and make processes better.

Nice To Haves

• experience supporting key or strategic accounts in the vehicle service contract industry is preferred.

Responsibilities

• Support the day-to-day administration of national accounts while maintaining expected service levels and response times.
• Serve as an internal advocate for national accounts by providing clear, timely communication to key CNA National stakeholders.
• Partner with cross-functional teams to resolve client needs quickly and accurately, including contract-related questions and service issues.
• Organize and analyze account data to support informed decision-making and identify opportunities for improvement.
• Maintain account dashboards and KPI tracking in partnership with your manager to keep internal and external stakeholders informed of progress.
• Gather, clarify, and document business partner needs on an ongoing basis; support solution development and execution for identified improvement areas.
• Document best practices, process updates, and account-specific learnings to support consistency and continuous improvement.

Benefits

• valued products and exceptional customer service
• collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact.
• benefit from the strength of a leading insurer with over $60 billion in assets—combined with the growth and energy of a forward-moving organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level