National Accounts Service Sales Manager

Munters • Little Rock, AR

3d • $151,000 - $170,500

About The Position

Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission-critical. Climate control systems often account for a large percentage of the energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources, and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment where interns are valued members of the team and are given meaningful projects to work on. Position Summary The Service Sales Manager – National Accounts is responsible for leading and growing the National Accounts service sales organization, with full accountability for day-to-day execution, customer relationships, financial performance, and team development. This role oversees a portfolio of complex HVAC and mechanical service projects supporting large national customers and works closely with internal engineering, operations, and service delivery teams to ensure consistent execution, profitability, and customer satisfaction. This position is a key leadership role within the organization and serves as the primary service sales interface between customers, internal stakeholders, and executive leadership.

Requirements

• Bachelor’s degree in Construction Management, Engineering Technology, Mechanical Systems, or a related field (or equivalent practical experience).
• Experience managing complex, multi-trade projects or service programs.
• Demonstrated ability to lead teams and manage performance.
• Strong financial literacy, including experience with budgets, forecasts, and P&Ls.
• Excellent written, verbal, and presentation skills.
• Comfortable working with both technical field personnel and senior leadership.

Nice To Haves

• Experience in HVAC, mechanical systems, building services, or facilities-related industries.
• Background managing subcontractors or multiple trades (HVAC, electrical, plumbing, controls, etc.).
• Exposure to national or large multi-site customer accounts.
• Experience with energy efficiency, system optimization, or performance-based service offerings.
• Confident, professional, and credible in front of customers and executives.
• Organized, detail-oriented, and capable of managing multiple priorities.
• Curious and motivated to learn new technical and business concepts.
• Strong leadership presence combined with approachability and teamwork.

Responsibilities

• Leadership & Team Management Lead, mentor, and develop a team of Service Sales Engineers and Project Managers supporting National Accounts. Establish clear performance expectations, accountability, and professional development plans for direct reports. Foster a collaborative, customer-focused culture aligned with company values and long-term growth objectives.
• Customer Relationship Management Serve as a senior point of contact for key National Account customers. Build and maintain strong, trust-based relationships with customer stakeholders at multiple levels, including facilities, engineering, operations, and executive leadership. Support contract renewals, service program expansions, and long-term strategic partnerships.
• Service Sales & Project Oversight Oversee a service sales portfolio exceeding $20M annually, including assessments, repairs, retrofits, upgrades, and energy-related initiatives. Ensure projects are properly scoped, priced, scheduled, and executed in coordination with operations and service teams. Balance customer needs with operational capacity and financial objectives.
• Financial & Business Management Understand and manage service P&Ls, margins, forecasting, and backlog. Review pricing strategies, cost structures, and financial performance to drive profitable growth. Participate in annual budgeting, forecasting, and long-range planning for the service business.
• Technical & Engineering Acumen Possess a working knowledge of mechanical systems, HVAC equipment, and building infrastructure. Willingness to learn and apply psychometrics, energy load calculations, and system performance concepts relevant to customer applications. Translate technical concepts into clear, customer-friendly messaging for non-technical audiences.
• Communication & Presentation Prepare and deliver presentations to a wide range of audiences, including technicians, customers, and executive or board-level stakeholders. Represent the service organization professionally in customer meetings, internal reviews, and strategic discussions.
• Cross-Functional Collaboration Work closely with engineering, manufacturing, service operations, finance, and sales leadership to align execution and strategy. Support continuous improvement initiatives related to service processes, documentation, and customer experience.

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance plans.
• Flexible work schedule
• Generous vacation and paid time off.
• 401(k) retirement savings plan with employer matching.
• Professional development opportunities, including tuition reimbursement and conference attendance.
• Company-sponsored social events and team-building activities.
• State-of-the-art equipment and tools to support your work.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees