National Accounts Service Coordinator

Everon Jobs•Novi, MI

9d•Onsite

About The Position

This position is responsible for scheduling service appointments and inspections, resolving customer issues, dispatching, billing review, and contract paperwork. May support warehouse and/or other office functions.

Requirements

High School Diploma or General Education Degree (GED)
Minimum 3 years of experience performing administrative duties required within a sales or service industry
Proficient in Microsoft Office (Word, Excel & PowerPoint)
Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English
Must possess good decision-making skills, be very organized and detail oriented.
Must have excellent oral and written communication.
Ability to use discretion.
Problem Solving and ability to escalate matters when needed.
Data analysis and interpretation skills.
Speed and accuracy with attention to detail.
Dispatching and scheduling.

Nice To Haves

working knowledge of ERP systems preferred

Responsibilities

Schedule appointments, dispatch technicians for service and inspections as needed to maximize tech productivity.
Responsible for creating work orders, providing status to customers and following up with technicians.
Confirm work order is completed and/or closed by reviewing all notes and following up on pending items.
Complete contract paperwork and QC paperwork.
Schedule sub-contractor work.
Work with technicians to ensure all paperwork is completed properly within the designated time.
Maintain appointment schedules.
Order material and equipment.
Receive material/equipment and issue material and equipment to technicians.
Complete daily reports.
Assist in coordinating activities such as scheduling, customer notification and equipment procurement.
Conduct physical inventory.
Act as a liaison between Sales, Project Managers and technicians.
Other duties as assigned.