National Accounts Project Manager

HC Forklift America Corp•Austin, TX

1d•$110,000 - $130,000•Onsite

About The Position

The National Accounts Project Manager is a key member of the Hangcha Customer Care Team, responsible for managing projects and providing hands-on technical support, repair expertise, and exceptional customer service to assigned national accounts. This position requires strong knowledge in electrical systems, lithium-ion battery technology, and general forklift operation, along with experience diagnosing and repairing battery-powered, diesel, and other heavy industrial equipment. Working onsite at customer locations, the National Accounts Project Manager ensures project execution, manages quality concerns, and acts as a liaison between national account customers and the Hangcha Customer Care Team. This role includes providing technical solutions for equipment issues, supporting internal departments such as Parts, Warranty, and PDI, and delivering training and mentorship to new hires, interns, and apprentices. The position requires frequent travel (4–5 days per week) and may include occasional after-hours phone support to meet customer needs.

Requirements

Strong project management and organizational skills with the ability to manage multiple national accounts simultaneously.
Hands-on technical expertise with lithium-ion batteries, electrical systems, diesel engines, and heavy industrial equipment.
Excellent problem-solving and diagnostic abilities.
Superior client-facing and communication skills, with a customer-first mindset.
Ability to lead, train, and mentor technical teams and junior staff.
Ability to travel frequently (4–5 days per week) and work in a fast-paced, dynamic environment.
Strong attention to detail and commitment to quality workmanship.
Ability to adapt to changing priorities and solve issues independently.
Knowledge of safety standards, OSHA compliance, and operational best practices.
Proficiency with project management, scheduling, and reporting tools.
Minimum of 5–7 years of field experience in technical service, maintenance, or industrial equipment repair.
Proven experience managing projects for national or multi-site accounts, including scheduling, resource allocation, and budget management.
Hands-on technical/service expertise with lithium-ion batteries, electrical systems, diesel engines, and heavy industrial equipment (forklifts or similar).
Experience providing training, mentorship, or leadership to new hires, interns, or apprentices.
Strong knowledge of safety protocols, OSHA compliance, and operational best practices in an industrial environment.
Excellent problem-solving and diagnostic skills for equipment troubleshooting and repair.
Demonstrated ability to lead and coordinate cross-functional teams, including internal departments and client personnel.
Proven ability to communicate effectively with clients and stakeholders at all levels, including resolving conflicts and managing expectations.
Proficiency with project management, scheduling, and reporting tools (MS Project, Excel, or equivalent).
Ability and willingness to travel onsite 4–5 days per week and work in a fast-paced, client-facing environment.
Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
Ability to adapt to changing priorities and work independently in dynamic field conditions.
Valid driver’s license and ability to operate service vehicles safely.

Nice To Haves

Technical certifications or training in industrial equipment, electrical systems, or forklift maintenance are a plus.

Responsibilities

Plan, coordinate, and manage projects for assigned national accounts from initiation to completion.
Develop project schedules, allocate resources, and monitor timelines across multiple customer sites.
Track budgets, expenses, and project performance to ensure milestones and client expectations are met.
Act as the primary liaison between national account clients and the Hangcha Customer Care Team.
Identify project risks and implement mitigation strategies to ensure successful outcomes.
Perform advanced diagnostics, inspections, and repairs on Hangcha forklifts, with a focus on battery-operated and lithium-ion equipment.
Troubleshoot and repair diesel and heavy-equipment components as required.
Provide technical expertise and support on all Hangcha equipment types — LP, Gas, Diesel, and Electrical/Lithium-Ion systems.
Deliver hands-on service when staffing levels require additional support.
Maintain detailed logs, reports, and documentation for all repairs, modifications, and service activities.
Support warranty, parts, and PDI processes by communicating field data and component feedback.
Maintain professional communication with clients regarding project progress, equipment status, and service issues.
Address client concerns promptly to ensure satisfaction and strong relationships.
Collaborate with internal departments, including Parts, Warranty, and PDI, to ensure timely issue resolution.
Provide occasional after-hours phone support as required by assigned national accounts.
Assign and supervise tasks for onsite technicians or project staff as needed.
Provide training, guidance, and mentorship to new hires, interns, and apprentices to build technical and operational expertise.
Support performance evaluations and development plans for team members.
Ensure adherence to safety protocols, operational standards, and best practices.
Participate in technical training to maintain product expertise.
Assist with product and quality investigations, including root cause analysis and corrective actions.
Identify opportunities to improve workflow, safety, and service efficiency.
Prepare and submit status reports, project documentation, and field observations to leadership and clients.