Enterprise Accounts Manager, National Accounts

Abbott Laboratories • Lewes, DE

1d

About The Position

The Enterprise Account Manager, National Accounts, will drive commercial execution for Abbott’s Infectious Disease portfolio across key U.S. retail partners, with primary responsibility for Walmart and CVS. This role focuses on retail account management, including executing customer plans, optimizing in store and online presence, and ensuring strong availability and visibility for Abbott’s rapid diagnostic products, including BinaxNOW and ID NOW. The Account Manager will manage day to day customer interaction, support assortment and promotional programs, and deliver insights that help strengthen retailer partnerships and fuel business growth. As the portfolio and retail footprint expands, this role may broaden to support additional national accounts or strategic commercial initiatives.

Requirements

• Bachelor’s degree required; MBA with a focus in marketing or healthcare preferred.
• Minimum 7 years of experience in healthcare, diagnostics, or consumer packaged goods, with increasing responsibility in sales and marketing.
• Proven success in developing compelling value propositions and driving product adoption.
• Strong financial and analytical skills, including experience in forecasting, pricing, and business planning.
• Excellent communication, presentation, and stakeholder management skills.
• Proficiency in Microsoft Office and retail analytics platforms.

Nice To Haves

• Existing relationships with major retail and eCommerce health category leaders.
• Experience in rapid diagnostics and pharmacy-based testing.
• Experience in digital marketing, omnichannel campaigns, and consumer engagement strategies.
• Ability to create structured frameworks to evaluate, assess, and enable business decisions.
• Proven ability to manage multiple projects and deliverables across internal and external stakeholders.

Responsibilities

• Customer Ownership & Joint Business Planning
• Serve as the primary point of contact for Walmart and CVS across buying, category management, merchandising, replenishment, and retail clinic/pharmacy teams.
• Develop and execute annual Joint Business Plans aimed at delivering distribution growth, category leadership, and incremental revenue.
• Lead item setup, line reviews, assortment optimization, and content accuracy across instore and digital touchpoints.
• Drive execution of promotional calendars, retail programs, and customer‑specific initiatives.
• Commercial Performance & Execution
• Deliver revenue, profit, and share targets for assigned accounts.
• Lead forecasting and demand planning in coordination with Supply Chain and Finance, ensuring high service levels and minimizing out‑of‑stocks.
• Manage trade spend, pricing execution, and promotional investments with a focus on ROI and strong financial discipline.
• Monitor weekly POS, retail inventory, and vendor scorecards; develop action plans to address variances.
• Cross‑Functional Collaboration
• Partner with Marketing, eCommerce, Supply Chain, Finance, Medical/Regulatory, and others to align customer plans with business priorities.
• Collaborate with Shopper Marketing and Retail Media teams (e.g., Walmart Connect, CVS Media Exchange) to activate customer‑specific marketing programs.
• Ensure that product claims, packaging, and digital assets meet regulatory and quality standards.
• Retail & Omnichannel Growth
• Analyze category trends, competitive performance, and customer insights to identify opportunities for growth.
• Optimize omnichannel presence across Walmart and CVS, including search, share of voice, PDP content, ratings & reviews, and in‑store/on‑shelf visibility.
• Support retail clinic and pharmacy strategies to increase awareness and usage of diagnostic testing.
• Expanded Responsibilities as the Business Grows
• Provide support to additional national accounts (e.g., Walgreens, Target, Amazon, Costco) as business needs evolve.
• Contribute to broader strategic initiatives such as new product launches, long‑range planning, and commercial growth projects.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees