We Elevate... Quality of urban lifeNational Accounts Manager

Schindler Group•Toronto, ON

4d•Onsite

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Requirements

Post Secondary Degree
3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment
Proficient in MS Office, Excel and PowerPoint
Communication: Communicate clearly and articulately
Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation

Responsibilities

Develop, implement, and drive sales strategies and initiatives for national and key accounts in support of strategic and financial objectives.
Negotiate and support key sales activity for all products within our portfolio.
Work with local District/Branch Managers and Sales Representatives to assist them in achieving objectives.
Lead and support sales negotiations, including the development of sales proposals, and oversee the execution of large project efforts for national and key accounts.
Review sales performance and market progress with the Senior Management Team and propose corrective actions.
Monitor sales and contract performance KPIs to ensure optimal performance.
Coordinate and align sales performance and actions implementation in line with Field Operations.
Proactively build and maintain favorable client relationships with National Accounts.
Strategically plan and ensure increases in Schindler’s wallet share across the National Account portfolio in Existing Installation, New Installation and Modernization revenues.
Coordinate relationships between customer decision makers to Schindler local and corporate leadership.
Plan and facilitate meetings and relationship building events.
Remain up to date and engaged in National Account development projects.
Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution.
Ensure all national account contractual requirements are being met.
Interpret customer concerns and escalate to the necessary internal resources to ensure customer satisfaction while aligning with the branches.
Educate national account customers on technology and products.
Understand financial goals and expectations of the company, and meet and/or exceed assigned sales and customer objectives.
Understand and analyze the national account portfolio to identify opportunities for improvements and customer investment, including those which may involve modernization and construction.
Plan, develop, and implement sales strategies to lead negotiations for national accounts that are consistent with internal strategy while reflecting customer requirements and competitive offerings.
Assemble and present information for all types of offerings, including service, maintenance, repair, modernization, and construction.
Source, analyze, communicate, and apply competitive data for competitive advantage to the company, and provide recommendations for market target pricing.
Develop sales proposals and prepare estimates for the sale of company products and services.
Prepare and maintain required customer information and files in accordance with established procedures.
Work in cooperation with Contract Control on sales contract agreements.
Support as an escalation in accounts receivable management for assigned accounts.
Provide guidance and support on billing and work order management systems.
Manage National Accounts Coordinator and ensure all key and national accounts administration tasks are successfully completed.