We Elevate... Quality of urban lifeNational Key Accounts Coordinator

Schindler Group•Toronto, ON

13d•Onsite

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Requirements

Bachelor’s degree in business or finance, or a minimum 3 years of relevant work in contracts management and Sales.
Ability to analyze and manage large amounts of data for customer reporting.
Attention to detail and must have the business maturity to communicate effectively with key customers and internal departments.
Proficient in MS Office.
Excellent verbal and written communication skills.
Possess excellent organization skills with the ability to balance high volume of activities and changing priorities.
Information seeking and achievement orientation, ability to solve problems both independently and collaboratively.
Ability to interact with all levels and foster a teamwork relationship.

Nice To Haves

Experience in the construction industry or capital infrastructure sales is desirable, but not essential.
Experience working with SAP, contract management systems and document management systems is desirable.

Responsibilities

Manage the reporting and workflow process.
Work with the National Sales Team across the country, applying appropriate tasks and strategies, and ensuring the accuracy of submissions and timeliness in work completion.
Manage customer contract addendums ensuring information provided is correct and contract addendums are properly filed once executed with the Legal & Compliance Department.
Monitor National & Key Accounts performance by preparing, analyzing and presenting Key Performance Indicator (KPI) reports.
Assist the Sales & Legal & Compliance department with the preparation of Request For Proposals (RFPs) & tenders.
Attend National Account meetings to assist with note taking, account receivables and providing general updates.
Communicate with the branches across Canada on accounts, working with Account Managers and Regional Operation Managers regarding accounts to help resolve customer concerns and address gaps in service delivery.
Manager the National Accounts platform analyzing and checking work order status, monitoring and reporting on technician check arrival and departure times.
Run reports from SAP and collate data for internal and external customer meetings.
Manage National Account customer ad hoc requests.
Assist with the preparation of internal and external customer presentations.