National Accounts Manager (Store Support Center, Overland Park, KS)

Westlake Ace Hardware•Overland Park, KS

3d•Hybrid

About The Position

This role owns and advances ARG Commercial’s National Accounts strategy across targeted multi-family property management customers and other qualified customers of opportunity. The National Accounts Manager will identify and engage senior-level customer leaders, develop durable relationships that influence local buying decisions, and coordinate the internal resources needed to turn executive access into actual market-level sales. The role does not replace the field sales organization; it multiplies field effectiveness by creating access, accelerating onboarding, improving handoffs, and helping remove credit, billing, eProcurement, operational, and execution barriers that limit growth. The National Accounts Manager is a strategic growth role responsible for building executive-level relationships with high-value regional and national customers, creating enterprise buying alignment, and increasing repeatable, sustainable Gross Margin dollars across the National Accounts book. With a goal of creating coordinated, scalable account growth by opening doors, clearing operational barriers, and enabling BDMs/RSMs to win more effectively in the field.

Requirements

Strong executive presence and ability to communicate credibly with senior customer leaders, procurement teams, owners, operations leaders, internal executives, RSMs, and BDMs.
Proven relationship-development skills, including consultative selling, negotiation, conflict resolution, follow-up discipline, and comfort asking for commitment.
Deep understanding of retail operations, commercial sales, inventory flow, customer service, delivery execution, and business fundamentals.
Ability to lead through influence across field sales, AR, eProcurement, marketing, operations, and store teams without direct authority over all partners.
Comfort with prospecting tools, internet-based research, LinkedIn Sales Navigator, industry resources, trade shows, customer meetings, Teams meetings, and customer portals.
Strong analytical and organizational skills; able to prioritize a focused target list, track progress, identify barriers, and communicate concise action plans.
Excellent PC skills, including Excel, Word, PowerPoint, Outlook, CRM/reporting tools, and related business applications.
Ability to work independently, manage flexible hours, travel frequently, and operate with a high level of ownership, urgency, professionalism, and judgment.
Sitting, standing, walking, talking, presenting, and engaging in customer/field meetings.
Must be able to lift and load up to 50 lbs.

Responsibilities

Identify, pursue, and cultivate senior-level relationships with high-potential existing and new Regional/National Account customers.
Position ARG Commercial as a credible, scalable, tier-one supplier capable of supporting multi-market customer needs.
Use trust, service, responsiveness, and problem-solving to earn access to larger bids, recurring purchases, and enterprise-level opportunities.
Maintain a focused book of primary targets based on growth potential, geography, customer type, existing activity, payment history, field coverage, and operational fit.
Utilize and execute CRM use at a high level by documenting relevant relationship and sales driving data points.
Balance existing account expansion with selective new account acquisition, recognizing that too broad a target list slows progress against all opportunities.
Partner with BDMs, RSMs, eProcurement, AR, trade shows, industry associations, and market referrals to identify qualified, scalable opportunities.
Create a consistent launch process that connects National Account wins and opportunities to the appropriate RSMs, BDMs, stores, and support partners.
Provide field teams with introductions, context, decision-maker insight, buying locations, and clear next actions to accelerate local relationship development.
Partner with RSMs throughout strategic projects, not just at handoff, to identify competing priorities and improve local execution.
Collaborate with Accounts Receivable to support appropriate credit lines, accurate billing formats, payment consistency, and proactive account planning.
Partner closely with eProcurement to support integrations, customer portals, bid visibility, automation, and scalable ordering paths.
Coordinate with Commercial Marketing to build awareness, strengthen customer onboarding, and support targeted customer communication.
Work with CFC Operations, stores, and field leadership to ensure fulfillment capability, inventory readiness, delivery alignment, and service consistency.
Negotiate pricing, rebate structures, incentives, and ROI-positive programs that encourage long-term buying behavior while protecting margin quality.
Track account progress, field engagement, sales activity, bid opportunities, and barriers to growth; communicate themes and needed action clearly.
Own market challenges by identifying friction points, coordinating fixes, and creating repeatable solutions that prevent the same issues from slowing future growth.
Deliver results through ARG Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility & Teamwork
Represent ARG Commercial with professionalism in customer meetings, trade shows, association events, market visits, internal meetings, and executive updates.
Protect customer trust by following through, communicating clearly, resolving issues promptly, and coordinating the right internal resources.