NATIONAL ACCOUNTS EXPERIENCE MANAGER (CORPORATE DI
About The Position
As the leader in business and industry dining, Eurest is a company that feeds employees of the nation's largest and most-prestigious companies across all states and industries. As a member of Eurest's leadership and professional support team, this role will help 16,000 chefs and in-unit associates excel in delivering world-class meals in corporate cafes, executive dining rooms, on-site catering, and vending innovations. The company is innovative, high performing, and fast growing, with teammates committed to quality and delivering unparalleled results. The key mission of this position is to enhance the image of Foodservices through marketing plan development and execution, including communications and advertising strategies. The role is responsible for implementing service standards and promoting a culture of exceptional customer service throughout its area of responsibility. This includes coordinating and facilitating training for salaried and hourly associates, onboarding new salaried associates, and establishing customer service performance standards and initiatives for all customer groups (guests, clients, retail visitors, catering, and fellow associates). The position also involves conceptualizing, driving standards, implementing retail innovations, and creating marketing and promotional materials, publications, and support collateral such as brochures, advertisements, custom presentations, proposals, and other special projects. The ideal candidate should have experience in operational leadership within a contract foodservice management environment and be located near a major airport to accommodate travel requirements.
Requirements
- Minimum of 5 years of marketing or operations experience
- Excellent communication skills, both verbal and written
- Ability to present to large groups
- Knowledge of merchandising and promotions in a corporate setting
- Proficient computer skills and knowledge of MS Office including Word, Excel, PowerPoint, Outlook
- Experience in operational leadership within a contract foodservice management environment
- Located near a major airport to accommodate travel requirements
Nice To Haves
- Bachelor’s degree in marketing is preferred
Responsibilities
- Craft a culture that delights customers through their end-to-end food journey
- Collect and analyze CX data to identify trends, friction points and recommend innovative service focused strategies to facilitate best-in-class programs
- Share industry trends and benchmarks to help build roadmap for future programs
- Leverage client communication tools, social-media and other digital tools to promote on-going value of programs to customers
- Shape public opinion and increase awareness of programs and amenities
- Act as the above-the-unit point of contact for inquiries or issues and manage service recovery, serving as the face of food service
- Drive the guest experience in high volume and custom VIP events
- Work directly with Marketing Director, Regional Chef and Wellness Director to assist in coordinating and promoting special events, pop ups, surprise & delight, chef tables & cooking classes
- Travel up to 50% required to support national accounts throughout the United States
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
- Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws (for positions in Washington State, Maryland, or to be performed Remotely)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
