National Accounts Claims Supervisor – Commercial Auto & Trucking

Ccmsi • Dallas, TX

4d • Remote

About The Position

Multi-Line Claim Supervisor – Commercial Auto & Trucking Liability. At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. The Multi-Line Claim Supervisor is responsible for providing leadership, technical oversight, and claim management support for a team of approximately 5–6 adjusters handling commercial auto and trucking liability claims across multiple jurisdictions. This role combines people leadership with advanced technical claim expertise. The successful candidate will oversee a team handling moderate to high-complexity liability claims, including attorney-represented, litigated, catastrophic injury, and fatality exposures, while ensuring compliance with Corporate Claim Standards, client-specific requirements, and applicable state regulations. In addition to supervisory responsibilities, this position serves as a technical resource for adjusters, clients, and internal partners while maintaining involvement in complex, high-severity claims as needed. Success requires strong trucking liability knowledge, experience with MCS-90 endorsements and coverage issues, a deep understanding of litigation management, and the ability to build trusted client relationships. This role supports multiple commercial trucking clients and requires a leader who can balance operational excellence, claim quality, client service, and staff development.

Requirements

• 10+ years of commercial auto and/or trucking liability claims experience
• Significant experience handling catastrophic injury, fatality, and litigated claims
• Strong expertise in: Commercial Auto Liability, Trucking Liability, Bodily Injury Claims, Coverage Analysis, Litigation Management, Reserve Management, Settlement Negotiations
• Experience handling trucking coverage issues, including MCS-90 endorsements
• Demonstrated experience managing high-exposure liability claims from investigation through resolution
• Prior supervisory, leadership, coaching, or mentoring experience
• Ability to effectively lead a team while providing technical oversight and managing escalated claim issues
• Experience serving as a client-facing claim leader or primary client contact
• Strong analytical, negotiation, and decision-making abilities
• Excellent written and verbal communication skills
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office applications
• Active Independent Adjuster License or Designated Home State (DHS) License required
• Reliable, predictable attendance during assigned business hours

Nice To Haves

• Three or more years of formal supervisory experience
• Experience supervising teams of five or more claim professionals
• Multi-Line and General Liability claim experience
• Prior TPA experience
• Professional designations such as: AIC CPCU ARM
• Experience handling national account programs
• Experience conducting file reviews, audits, and technical claim training

Responsibilities

• Supervise and provide technical guidance to a team of approximately 5–6 claim professionals
• Review, assign, and oversee claim activity to ensure compliance with Corporate Claim Standards, client handling instructions, and applicable laws
• Support adjusters handling commercial auto, trucking liability, bodily injury, property damage, and litigated claims
• Provide technical guidance on liability investigations, reserve development, coverage analysis, litigation management, and settlement strategies
• Manage and assist with catastrophic injury, fatality, and other high-exposure trucking claims
• Review and oversee reserve adequacy and claim strategy development
• Partner with defense counsel and experts to develop effective litigation and resolution strategies
• Authorize payments and settlements within authority levels
• Conduct file reviews, coaching sessions, performance discussions, and claim audits
• Assist with interviewing, onboarding, training, and development of claim staff
• Build and maintain strong relationships with clients and serve as a primary point of contact when needed
• Participate in client meetings, stewardship reviews, claim reviews, and presentations
• Maintain compliance with corporate standards, service commitments, and client expectations
• Identify opportunities for process improvements, operational efficiencies, and claim quality enhancements

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed